Hope Frank
Colver
Summary
Customer-focused professional with experience in training staff and providing personal care assistance. Delivers exceptional service by enhancing customer experiences and fostering team collaboration. Demonstrates effective communication and problem-solving skills, ready to support a dynamic team environment.
Overview
3
3
years of professional experience
Work History
Aide Assistant
Ebensburg Center
Ebensburg
04.2025 - 08.2025
- help shower, dress individuals
- help feed individuals
- Assisted individuals with changing clothing or personal items.
Cashier
Walmart
Ebensburg
04.2023 - 02.2025
- Ring out customers on hosted/assisted checkout registers and provide help to customers pertaining to coupons, locational help in aisles, price-checks, etc.
- Communicated effectively with customers to minimize frustration at checkout while adhering to company policies.
- Assisted customers at the service desk during peak return periods.
- Monitored customer activity to identify and address potential asset protection issues.
- Previously worked closely with asset protection during an investigation of counterfeit money.
- Daily use a hand-held TC device that monitors transactions on registers to prevent theft while working the self-checkout area.
- Inspect bins, luggage, baskets, etc. for potentially forgotten merchandise.
- Retain and use company-provided acronyms while watching self-check outs for asset protection.
- Trained 20+ new cashiers on hosted/assisted and self-checkout registers, achieving a 90% success rate.
Cashier
Shop N Save Supermarket
Cresson
09.2022 - 04.2023
- Managed self-checkouts, assisting customers with scanning items for a smooth transaction process.
- Counted drawer at end of shifts and completed form detailing bill denominations to assist managers with closing procedures.
- Counted drawer each morning and organized bills to comply with policy.
- Adhered to sanitation guidelines to maintain a clean environment.
Education
High School Diploma -
Central Cambria High School
Ebensburg, PA06-2021
Skills
- Personal care assistance
- Hygiene support
- Patient communication
- Health monitoring
- Mobility assistance
- Customer service
Timeline
Aide Assistant
Ebensburg Center
04.2025 - 08.2025
Cashier
Walmart
04.2023 - 02.2025
Cashier
Shop N Save Supermarket
09.2022 - 04.2023
High School Diploma -
Central Cambria High School