HOPE LICHNER
Pittsburgh,PA
Summary
Dedicated Supervisor with a background in clinical assessment, crisis intervention, and therapeutic support. Expertise in designing engaging group therapy sessions and implementing evidence-based practices that significantly enhance client outcomes. Strong analytical skills complement proficiency in maintaining accurate records and reports, driving effective problem-solving to elevate patient care. Committed to empowering clients through compassionate, patient-centered approaches and customized mental health services that foster resilience and promote personal growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Southwood Psychiatric Hospital
08.2025 - Current
- Direct, supervise, and coordinate the activities of a patient support team.
- Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians, or other health practitioners.
- Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.
- Provide guidance and direction to staff, and encourage and build mutual trust, respect, and cooperation among team members.
- Assist patients with their daily living activities, and administer basic health care or treatments.
- Participate in therapeutic or recreational groups.
- Oversee admitting and discharging.
- Monitor the physical and emotional well-being of patients, and report unusual behavior or physical ailments to the appropriate staff. Prepare and maintain records of progress and services performed.
- Observe and influence the behavior of the patients by communicating, interacting with them, teaching, and counseling.
- Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills, develop social relationships, and teach strategies to promote patient wellness and independence.
- Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
- Collaborate with other staff in working with the population of the facility to treat, rehabilitate, and return patients to the community.
- May provide transportation for patients as needed.
- Demonstrate a positive, empathetic, and professional attitude towards customers always. When patient needs are not met, acknowledge, and work to resolve complaints. Recognize that patient safety is a top priority.
MENTAL HEALTH WORKER
Community Services Group
07.2024 - 07.2025
- Developed strong therapeutic relationships with clients to facilitate treatment goals.
- Worked in conjunction with community providers to assist clients in meeting their goals.
- Delivered direct care services to program residents to meet rehabilitative needs and treatment goals.
- Facilitated psychoeducational group therapy using evidence-based interventions such as CBT, DBT, Solution-Focused Therapy, and Trauma-Focused CBT.
- Coordinated care with psychiatrists and other medical professionals to ensure medication compliance among clients.
- Participated in interdisciplinary team meetings to develop effective strategies for addressing client needs.
- Utilized creative approaches when working with adolescents who have experienced trauma or abuse.
- Provided crisis intervention services to individuals experiencing acute mental health episodes.
- Assessed clients for the risk of suicide attempts.
- Acted as a client advocate to coordinate required services or to resolve emergency problems in crisis situations.
- Leveraged internal systems to complete service and coordination plans, progress notes, and other required documentation.
SERVER
Harvest Seasonal Grill & Wine Bar
12.2019 - 09.2024
- Maintained cleanliness and organization of the work area.
- Collaborated with team members to ensure smooth service.
- Resolved customer complaints effectively and efficiently.
- Provided excellent customer service by anticipating needs, and responding promptly to requests.
- Prioritized multiple tasks in a dynamic environment, and stayed calm and composed.
- Demonstrated ability to interact with customers in a friendly, and professional manner.
- Informed the kitchen of special dietary needs or requests, delivering personalized meal options.
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Resolved customer complaints and inquiries promptly.
- Delivered customer checks, and securely processed credit card or cash payments.
PSYCHOLOGY INTERN
George Junior Republic
08.2023 - 12.2023
- Documented the client's needs and assisted in setting up housing, ensuring insurance coverage, and filing for Social Security benefits.
- Shadowed group therapy and individual therapy sessions, eventually leading to group therapy sessions under supervision.
- Utilized cognitive behavioral therapy, dialectical behavioral therapy, and mindfulness-based cognitive therapy methods under supervision.
- Observed a peer support specialist leading group therapy for clients struggling with substance use and addiction.
- Participated in weekly treatment team meetings to discuss the client’s progression and discharge plans.
- Assisted in serving meals, and transporting clients to on-campus activities.
- I learned about the psychology field by participating in training sessions, assisting clients, and shadowing employees.
- Demonstrated strong organizational abilities by managing multiple client files, and completing paperwork accurately and efficiently.
Education
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
Slippery Rock, Pennsylvania12.2023
Skills
- Conflict Resolution
- Case Documentation
- Client Support & Advocacy
- Behavioral Management
- Motivational Interviewing
- Multicultural Competence
- Crisis Intervention
- Safety & Risk Assessment
- Medication Coordination
RELEVANT COURSES
- DEVELOPMENTAL PSYCHOLOGY Fall 2021
- JUVENILE DELINQUENCY Fall 2021
- ABNORMAL PSYCHOLOGY Fall 2021
- INTRODUCTION TO CLINICAL PSYCHOLOGY Fall 2022
- SOCIAL PSYCHOLOGY Spring 2022
- BEHAVIOR MODIFICATION Summer 2023
- PSYCHOLOGY OF SEXUALITY & GENDER DIVERSITY Fall 2023
Certification
- American Heart Association; Heartsaver CPR/FA/AED Certification Training
- WELLE - Modules 1, 2, 3 (SMART, Diffusing Violent Incidents, and Generating Cooperation and Developing Culture of Change)
- WELLE - Module 4 (Self Protection)
- WELLE - Module 5 & 6 (Physical Response and Physical Restraining Skills)
- OCYF Voluntary Resolution Agreement and Training
- Welligent Medication Training
- Welligent Clinical Training
- ODP Standard Medication Administration Training
- Ukeru - Crisis Management Techniques
- CCM - Comprehensive Crisis Management Training
- TCI - Therapeutic Crisis Intervention Training
Timeline
Supervisor
Southwood Psychiatric Hospital
08.2025 - Current
MENTAL HEALTH WORKER
Community Services Group
07.2024 - 07.2025
PSYCHOLOGY INTERN
George Junior Republic
08.2023 - 12.2023
SERVER
Harvest Seasonal Grill & Wine Bar
12.2019 - 09.2024
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania