Hope Shank
Wrightsville
Summary
Customer-focused professional with experience in real estate and customer service. Delivers exceptional service while managing multiple tasks efficiently. Strong communication, problem-solving, and time management skills enhance client interactions and optimize operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
House Cleaner
Garmans Cleaning
Manheim
10.2024 - Current
- Assessed client cleaning needs through direct communication to tailor services effectively.
- Maintained strict compliance with safety protocols to ensure a secure cleaning environment.
- Performed deep cleaning tasks in kitchens, bathrooms, and living areas.
- Managed time effectively to complete all assigned tasks within scheduled hours.
- Executed detailed cleaning protocols for homes, enhancing client satisfaction through customized services.
Realtor
RE/MAX
York
03.2023 - Current
- Assisted clients with property searches and provided market insights.
- Coordinated property showings and scheduled open houses, enhancing visibility and accessibility for prospective buyers.
- Developed targeted marketing materials to effectively promote listings across multiple platforms, increasing client engagement.
- Negotiated contracts and facilitated communication between buyers and sellers.
- Provided guidance on home financing options and mortgage processes.
- Cultivated relationships with vendors to enhance service offerings for clients.
- Maintained accurate records of transactions and client interactions in CRM systems.
- Scheduled home viewings with potential buyers.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Maintained current and accurate CRM database of prospective customers.
- Facilitated closing process for clients, reviewing contracts to identify and resolve issues, ensuring smooth transactions.
- Represented buyers and sellers in major real estate transactions.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Accompanied buyers during property inspections.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Answered inquiries from potential buyers regarding features of property listings.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Generated list of properties to meet specific client needs.
Receptionist
Robbies Oil
York
01.2018 - 01.2020
- Greeted customers warmly and provided assistance with inquiries.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed phone calls and directed them to appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated appointments and managed staff calendar to optimize scheduling efficiency.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and maintained customer accounts by recording information promptly and accurately.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed incoming and outgoing mail efficiently and accurately.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Processed customer payments accurately using cash registers and point-of-sale terminals, ensuring compliance with company policies.
- Processed payments and updated accounts to reflect balance changes.
- Maintained cleanliness and orderliness of the reception area daily.
Education
High School Diploma -
Donegal High School
Mt Joy PA06-2003
Skills
- Appointment scheduling
- Customer service
- Payment processing
- Record keeping
- Inventory management
- Time management
- Multitasking ability
- Problem solving
- Effective communication
- Client relationship building
- Relationship building
- Professional demeanor
- Hardworking
- Scheduling
Certification
- Real Estate Licenses
Timeline
House Cleaner
Garmans Cleaning
10.2024 - Current
Realtor
RE/MAX
03.2023 - Current
Receptionist
Robbies Oil
01.2018 - 01.2020
High School Diploma -
Donegal High School