Hope Sheehan
Langhorne,PA
Summary
Billing and payroll professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Keystone Floor Products
02.2024 - Current
- Processes billing inquiries and resolves discrepancies efficiently.
- Manages customer accounts, ensuring accurate and timely invoicing, as well as collections.
- Uses Excel spreadsheets to manage all large contract jobs for AIA billing.
- Assists in month-end closing procedures, contributing to financial reporting.
- Processes weekly payroll for 20 sub-contractors, ensuring accuracy.
Customer Service Representative
First Columbia Bank & Trust
03.2020 - 05.2021
- Managed account updates and transactions accurately, ensuring compliance with banking policies.
- Promoted from part-time to full-time in 2 months.
- Investigated and resolved service issues promptly, maintaining high standards of customer care.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Supervisor
Penn Community Bank
01.2017 - 02.2019
- Supervised customer service team of 7 tellers, ensuring adherence to policies and procedures.
- Resolved complex customer inquiries, enhancing satisfaction and retention rates.
- Trained new staff on operational workflows and customer engagement strategies.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Bensalem High School
BensalemSkills
- Record preparation
- Invoicing proficiency
- Collections
- Records organization and review
- Fiscal reporting
- Multitasking and organization
- Payroll support
Timeline
Billing Specialist
Keystone Floor Products
02.2024 - Current
Customer Service Representative
First Columbia Bank & Trust
03.2020 - 05.2021
Customer Service Supervisor
Penn Community Bank
01.2017 - 02.2019
Bensalem High School
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