Hope Smith
Romansville
Summary
Motivated and adaptable communications major with a strong academic record and hands-on experience in service, leadership, and campus involvement. Proven ability to balance rigorous coursework with philanthropic engagement, and eager to apply strong communication, organizational, and teamwork skills in a dynamic corporate setting.
Overview
5
5
years of professional experience
Work History
Intern
MTF Biologics
06.2025 - 08.2025
- Assisted with development of creative marketing strategies for promoting organ/tissue donor awareness campaigns.
- Supported content and materials for social media, website, and awareness campaigns.
- Conducted research and analysis to support strategic decision-making processes.
- Provided administrative support, including data entry and document preparation, for various projects.
- Maintained organized project documentation for easy access by team members and management.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Server & Multi-Role Team Member
Slow Hand
05.2024 - Current
- Rotate between host, server, runner, barback, and support roles, adapting quickly to team needs and busy shifts.
- Communicate effectively with guests in a high-volume, live music environment while maintaining consistent service and a welcoming atmosphere.
- Contribute creative input on menu naming and event planning, supporting brand voice, and customer engagement.
- Assist with major annual events like 'Sleigh Bar,' handle tourist traffic, and deliver a smooth guest experience.
- Collaborate across roles and work flexibly, late hours, to ensure strong team support and guest satisfaction.
Hostess
The Four Dogs Tavern and Marshalton Inn
04.2021 - 11.2023
- Greeted and communicated with guests in both casual and fine dining settings, adjusting tone and approach to fit the atmosphere.
- Managed high-volume incoming calls, providing information about menus, reservations, and special events in a clear, professional manner.
- Resolved guest concerns with a calm, solution-focused attitude to maintain a positive dining experience.
- Handled seating assignments, waitlists, and special requests, including accommodations for large parties and private events, while ensuring smooth coordination with staff.
- Supported team operations across roles, including bussing, food running, and assisting servers, to help maintain a consistent guest experience.
- Trained and onboarded new hosts and support staff, ensuring adherence to communication standards, service expectations, and restaurant procedures.
Education
Undergrad - Class of 2027 - Communications & Advertising
Penn State University
Skills
- Time management
- Teamwork and collaboration
- Content creation
- Effective communication
- Attention to detail
- Active listening
- Multitasking
- Problem solving
- Adaptable to changing roles
- Computer skills
- Fast learner
- Patience and empathy
Timeline
Intern
MTF Biologics
06.2025 - 08.2025
Server & Multi-Role Team Member
Slow Hand
05.2024 - Current
Hostess
The Four Dogs Tavern and Marshalton Inn
04.2021 - 11.2023
Undergrad - Class of 2027 - Communications & Advertising
Penn State University