Hope Thompson
Pennsburg
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate & Social Media Manager
343 Main St Boutique
2023.12 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Developed and executed engaging social media content strategies across multiple platforms.
- Monitored industry trends to identify opportunities for content creation and audience growth.
Restaurant Hostess
Market St Grille
2024.10 - 2025.05
- Greeted and seated guests promptly, ensuring positive first impressions.
- Addressed guest inquiries and concerns, enhancing overall dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Customer Care Representative
Raymour and Flannigan
2023.01 - 2023.12
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining professionalism and efficiency in service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Upper Perkiomen Highschool
Pennsburg, PA2024-06
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester, PA2028-05
Skills
- Customer service
- Teamwork and collaboration
- Reliable and punctual
- Outgoing personality
- Excellent people skills
Timeline
Restaurant Hostess
Market St Grille
2024.10 - 2025.05
Sales Associate & Social Media Manager
343 Main St Boutique
2023.12 - Current
Customer Care Representative
Raymour and Flannigan
2023.01 - 2023.12
High School Diploma -
Upper Perkiomen Highschool
Bachelor of Science - Marketing
West Chester University of Pennsylvania