Horace Bradley
Philadelphia
Summary
Dynamic retail professional with a proven track record at Amazon, excelling in operations management and employee supervision. Recognized for enhancing customer satisfaction through effective client relationship management and staff training. Successfully led teams to resolve complex issues, ensuring compliance with safety and quality standards while maintaining optimal inventory levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Lead Associate
Amazon
07.2024 - Current
- Coordinated and supervised customer service team to ensure quality service delivery.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Enforced compliance with company standards related to safety, security, and quality assurance.
- Motivated teams by recognizing and rewarding excellence.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Locker Customer Service Associate
Amazon
08.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer package pickups and returns with care.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Utilized technologies like smartphones to sort, scan, and prepare packages.
- Collaborated with team members to ensure smooth operations during peak hours.
Guest Service Advocate
Target
08.2015 - 07.2024
- Greeted guests and helped with product questions, selections, and purchases.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve guest satisfaction.
- Aided with in-store orders and curbside pickups, using a mobile checkout device.
- Resolved escalated guest disputes with special actions, such as offering discounts.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
Education
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
Philadelphia, PA12-2012
Skills
- Operations management
- Employee supervision
- Client relationship management
- Staff training
Certification
- Frontline Manager Leadership Essentials, University of Denver - June 2022
Timeline
Retail Lead Associate
Amazon
07.2024 - Current
Locker Customer Service Associate
Amazon
08.2023 - 07.2024
Guest Service Advocate
Target
08.2015 - 07.2024
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
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