Howard G Tarzian Jr
Latrobe
Summary
Dynamic Automotive Physical Damage Appraiser with expertise in CCC1 and Mitchell Estimating Software, recognized for delivering high-quality appraisal reports at Hillview Motors Inc. Proven ability to build strong client relationships and exceed performance goals, demonstrating exceptional communication and analytical skills while ensuring compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Automotive Physical Damage Appraiser
Hillview Motors Inc.
07.2025 - 11.2025
- Assessed vehicle conditions to determine accurate valuations.
- Conducted detailed inspections, ensuring compliance with industry standards.
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Answered customer questions and provided information about findings.
- Completed comprehensive property inspections for accurate and reliable valuation assessments.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
- Utilized appraisal software for efficient data entry and analysis.
Body Shop Manager
Laurel Valley Motors
12.2024 - 07.2025
- Managed daily operations of body shop, ensuring efficient workflow and quality service delivery.
- Coordinated scheduling of repairs, minimizing downtime for clients and maximizing shop productivity.
- Resolved customer inquiries and concerns, enhancing overall client experience at shop.
- Maintained compliance with safety regulations and industry standards throughout repair processes.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for the body shop.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Collaborated with insurance adjusters to streamline claims handling and customer communication.
Automotive Physical Damage Appraiser
Smail Auto Group
11.2015 - 11.2024
- Communicated findings clearly to clients and stakeholders.
- Adapted quickly to new appraisal tools and methodologies.
- Produced reports with detailed valuations.
- Achieved successful dispute resolutions by providing clear explanations of findings during review processes.
- Maintained high work volume and tight deadlines.
- Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.
- Increased report consistency through meticulous attention to detail during data collection and analysis.
- Consistently exceeded performance goals set by supervisors regarding turnaround times and error rates.
- Enhanced appraisal accuracy by conducting thorough research and utilizing industry-leading tools.
- Sought continuous education opportunities, staying current on industry changes and best practices.
- Contributed to the growth of the company''s client base through referrals from satisfied customers.
Education
High School Diploma -
Greater Latrobe Area High School
Latrobe, PA06-1979
No Degree - Auto Body Rerpair
Eastern Westmoreland Vo-Tech School
Latrobe, PA06-1979
Skills
- Expertise in CCC1 and Mitchell Estimating Software
- Appraisal review
- Documentation requirements
- Photography
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Teamwork skills
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Professionalism
- Quality control
- Strategic planning
- Time management abilities
- Continuous improvement
- Client communication
Timeline
Automotive Physical Damage Appraiser
Hillview Motors Inc.
07.2025 - 11.2025
Body Shop Manager
Laurel Valley Motors
12.2024 - 07.2025
Automotive Physical Damage Appraiser
Smail Auto Group
11.2015 - 11.2024
High School Diploma -
Greater Latrobe Area High School
No Degree - Auto Body Rerpair
Eastern Westmoreland Vo-Tech School