Hugo Perez Nunez
Breinigsville
Summary
Dynamic IT Engineer with 14 years of extensive experience in the banking and manufacturing sectors, specializing in ERP systems, Windows environments, and Cisco networking. Proven track record in roles including IT Engineer, QA Analyst, Scrum Master, Project Leader, and IT Customer Analyst, demonstrating a strong ability to troubleshoot directly with customers while collaborating with engineering teams to achieve production goals. Currently leading automation initiatives that enhance system efficiency, safety, and production line processes, while guiding technical teams to meet daily IT objectives focused on security, equipment maintenance, and continuous process improvement. Expertise in managing documentation and lab replication for both short- and long-term development projects ensures a structured approach to achieving strategic goals.
Overview
16
16
years of professional experience
Work History
IT Infrastructure Analyst
Celestica
Alburtis, PA
03.2026 - Current
- Analyzed infrastructure performance metrics to identify areas for optimization and improvement for In-House ERP System.
- Trained junior team members on best practices in infrastructure management, boosting their knowledge base while increasing overall team productivity.
- Developed and maintained documentation for system configurations and operational procedures.
- Collaborated with cross-functional teams to implement network enhancements and upgrades.
- Monitored system health using advanced diagnostic tools to ensure optimal performance and reliability.
- Supported IT operations for corporate headquarters and nationwide locations.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Associate, IT Infrastructure
Celestica
Alburtis, Pennsylvania
02.2024 - Current
- Including all Sr. Technician responsabilities
- Leading Entire Manufacturing Shop Floor support, ERP Systems.
- Support Production, Process and Quality team with SQL Reporting and data analysis.
- Troubleshoot infrastructure networks.
Sr. IT Technician
Celestica
Alburtis, Pennsylvania
01.2022 - Current
- Project leading on new process changes on ERP System.
- Support Production, Process and Quality team with SQL Reporting and data analysis.
- System support analysis on ShopFloor System Configuration.
- Leading RFID Automation project for automated material processing using Zebra Technologies and Cognex.
- Leading Scrum for our site for driving new projects and set priorities.
- Experienced with PC, Printer and Customer Support.
- Troubleshooting and maintaining Qualys Security Platforms.
- Troubleshoot infrastructure networks.
- Driving ServiceNow support and escalation.
- Validate new developments in UAT and analysis rules and process changes implications towards business requirements.
- Respond to customer inquiries and assist in IT General troubleshooting and resolving challenges.
IT Technician
Celestica
Alburtis, Pennsylvania
04.2018 - 01.2022
- ERP System Analyst for Manufacturing Shop Floor.
- Attend in-person users and customer to analyze, troubleshoot and diagnose hardware/software problems
- Actively update systems with Security updates, maintain system availability and monitor all aspects of networks
- Monitoring and maintaining PC’s updates, hardware upgrades and improving equipment utilization.
- Install and configure all software systems and applications within the company
- Manage, monitoring and maintaining security systems under IT Security Corporate guidelines.
- Troubleshooting and maintaining Zebra Printer, scanners and Alien Technologies RFID Readers.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
Customer Service Staff
Xtreme Connections
Allentown, Pennsylvania
10.2017 - 04.2018
- Customer service agent specialist offering product and services
- Sales activities.
- Smartphone repair and troubleshooting
IT Consultant
IT Consultant
Santo Domingo, Dominican Republic
07.2014 - 10.2017
- Serving as a 3rd party contractor for Network installation, software reference and system updates to multiple customer sectors: Schools, financial institutions and small companies.
Jr. Network Engineering Manager
Banco Santa Cruz
Santo Domingo, Dominican Republic
03.2013 - 06.2014
- Support and maintenance on servers.
- Active Directory management for all branches across the country.
- Mainting, support and troubleshooting on Diebold ATM for cash dispense systems and ATM Hardware maintenance
- Planing for in-site network maintenance.
IT Technician Specialist
Banco Santa Cruz
Santo Domingo, Dominican Republic
10.2012 - 03.2013
- Collaborate with Systems Engineers, Engineering, QA, and customer teams to identify and resolve technical issues relevant to data security, systems administration, and general technical support.
- Maintenance and support for all IT equipment across all branches across the country.
Support Specialist
Centro Cuesta Nacional
Santo Domingo, Dominican Republic
02.2010 - 11.2010
- Collaborate with Systems Engineers, Engineering, QA, and customer teams to identify and resolve technical issues relevant to data security, systems administration, and general technical support.
- Maintenance and support for all IT equipment across all branches across the country.
Education
Master of Science - System Auditing & Cyber Security
Universidad Autonoma de Santo Domingo, UASD
Santo Domingo, Dominican Republic01-2016
Master of Engineering - Telecommunications
Universidad Tecnologica de Santo Domingo
Santo Domingo, Dominican Republic01-2011
Bachelor of Engineering - Information Technology
Universidad APEC
Santo Domingo, Dominican Republic01-2010
Cisco CCNA - Telecommunications
Instituto Tecnologico de Las Americas
Santo Domingo, Dominican RepublicSkills
- Information security policies
- Data center operations
- Change management techniques
- Project management principles
- Cross-functional team collaboration
- ITIL framework
- Database management systems
- Service level agreements
- Cybersecurity best practices
- System integration planning
- Disaster recovery planning
- Capacity planning analysis
- Server hardware configuration
- Incident management process
- Network infrastructure management
- IT service management
- Risk assessment procedures
- Operating systems administration
- Network troubleshooting
- Strategic plan development
- Deployment coordination
- IT collaboration
Accomplishments
- Achieved Automation by introducing RFID Automation Operation for Reducing operations from 3 to 1.
- Collaborated with team of 20+ in the development of NIST CSF Audit.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Infrastructure Analyst
Celestica
03.2026 - Current
Associate, IT Infrastructure
Celestica
02.2024 - Current
Sr. IT Technician
Celestica
01.2022 - Current
IT Technician
Celestica
04.2018 - 01.2022
Customer Service Staff
Xtreme Connections
10.2017 - 04.2018
IT Consultant
IT Consultant
07.2014 - 10.2017
Jr. Network Engineering Manager
Banco Santa Cruz
03.2013 - 06.2014
IT Technician Specialist
Banco Santa Cruz
10.2012 - 03.2013
Support Specialist
Centro Cuesta Nacional
02.2010 - 11.2010
Master of Engineering - Telecommunications
Universidad Tecnologica de Santo Domingo
Bachelor of Engineering - Information Technology
Universidad APEC
Cisco CCNA - Telecommunications
Instituto Tecnologico de Las Americas
Master of Science - System Auditing & Cyber Security
Universidad Autonoma de Santo Domingo, UASD
Exceeded Expectations 2025,2021
Completing NIST Audit 100% for the Alburtis Site ahead of time.
Reducing compliance for Cyber Security vulnerabilities.