Hi, I’m
Humberto J. Cedeno
Cash and Voucher Assistant - Operations
Panama City
Summary
Dedicated and results-driven professional with a diverse background in Administration, Cash and Voucher Assistance, Customer Service, Banking, Support Capacity Building, Information Management, Economic Analysis, and Data Analysis. With a track record of success in fast-paced environments, managing complex tasks and delivering exceptional outcomes. Adept at leveraging my expertise to drive efficient operations, enhance customer satisfaction, and contribute to organizational growth. Highly skilled in problem-solving, decision-making, and adaptability, with a strong ability to thrive in challenging and dynamic situations. Possessing strong communication, leadership, and organizational skills, I am committed to delivering high-quality work.
Overview
8
years of professional experience
6
years of post-secondary education
Work History
International Federation of Red Cross and Red Crescent Moon, Panama City
CASH & VOUCHER ASSISTANT for AMERICA REGION
08.2022 - Current
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Support National Societies capacity building on diverse CVA aspects and needed and especially on CVA Preparedness approach.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Support the creation/update, dissemination and implementation of SOPs for CVA in all sectors Provide support to NS on CVA tools available
- Ensure the procedures for the use of the CVA (and regional IFRC delivery mechanisms) are known, disseminated, respected and implemented in a timely manner, in collaboration with the Red Cross National Societies
- Liaise and coordinate with IFRC Country Clusters in the region, especially with CVA and Livelihoods Focal Points.
- Ensure management and use of data registration and data management tools required for CVA in America region.
- Support training of National Societies on CVA platforms and liaise with representatives as needed.
- Produce report by end of year, summarizing CVA operations in America region.
- Participate in case studies, surveys and evaluations related to CVA in America region.
- Contribute to infographics and other IM products related to CVA
- Support different departments with acquisition, transportation/delivery/management/disposal of cards (and other delivery mechanisms), as well as with consolidation and reconciliation of CVA programmes as needed, from a programmatic perspective.
- Managed projects where budget to implement are over 250k USD.
INTERNATIONAL FEDERATION OF RED CROSS AND RED CRESCENT SOCIETIES, Panam City
ADMINISTRATIVE ASSISTANT
02.2018 - 08.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance of providers.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Ensure effective, productive and efficient support to delegates, Partner National Societies, staff and others office as required.
- performs defined tasks efficiently.
- high level of attention to details to achieve expected results in short, medium, and long term.
- Brief new personnel (local or international)
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
INTERNATIONAL FEDERATION OF RED CROSS AND RED CRESCENT SOCIETIES, Panama City
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
10.2017 - 12.2018
Job overview
- Restock supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Manage and coordinate reservations daily: Air tickets, lodging, transport reservation.
- Receive and attend over 30 calls daily.
BANCO GENERAL, Panam City
EXECUTIVE ADVISOR CUSTOMER SERVICE
01.2017 - 05.2017
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Treat customers with respect.
- advise customer in decision making based in their needs and information with empathy creating strong relationships.
- Provided professional services and support in dynamic work environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed over 30 customers daily with very hard questions and sensitive information
ALORICA, Panama City
Executive Customer Representative
12.2015 - 01.2017
Job overview
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Assigned and designated job territories to customer care staff according to performance and history.
- Offered free products or services to pacify irate or unsatisfied customers.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed over 50 customer calls per day.
Education
UNIVERSIDAD DEL ISTMO , Panama City
Bachelor of International Business Economics from Business Administration And Management
04.2018 - 12.2023
ADEN UNIVERISTY , Panama City
Project Management from Project Management Diploma
12.2022 - Current
Skills
Monitoring
Timeline
ADEN UNIVERISTY
Project Management from Project Management Diploma
12.2022 - Current
CASH & VOUCHER ASSISTANT for AMERICA REGION
International Federation of Red Cross and Red Crescent Moon
08.2022 - Current
UNIVERSIDAD DEL ISTMO
Bachelor of International Business Economics from Business Administration And Management
04.2018 - 12.2023
ADMINISTRATIVE ASSISTANT
INTERNATIONAL FEDERATION OF RED CROSS AND RED CRESCENT SOCIETIES
02.2018 - 08.2022
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
INTERNATIONAL FEDERATION OF RED CROSS AND RED CRESCENT SOCIETIES
10.2017 - 12.2018
EXECUTIVE ADVISOR CUSTOMER SERVICE
BANCO GENERAL
01.2017 - 05.2017
Executive Customer Representative
ALORICA
12.2015 - 01.2017
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