Hunter Hope
King of Prussia
Summary
Dedicated customer service professional skilled in relationship development, attention to detail, and critical thinking. Proven ability to manage challenges and enhance guest experiences.
Overview
6
6
years of professional experience
Work History
Rescue Guide
Tree To Tree Adventures
08.2022 - Current
- Guided diverse groups through treetop courses, enhancing teamwork and communication skills.
- Conducted pre-adventure briefings, providing essential information on safety protocols and equipment usage.
- Assisted in training new guides on best practices for customer engagement and safety standards.
- Contributed to operational efficiency by maintaining equipment and ensuring readiness for daily adventures.
- Developed positive relationships with guests, fostering repeat business through exceptional service delivery.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Cashier
Dicks Sporing Goods
10.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on procedures, policies, and effective customer interaction techniques.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Lifeguard
Moreys Piers Beachfront Waterparks
06.2023 - 09.2023
- Monitored water activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies and administered first aid as needed.
- Provided excellent customer service by assisting guests with inquiries and concerns.
- Maintained cleanliness of pools and surrounding areas to promote a safe environment.
- Collaborated with team members to conduct safety drills and training sessions.
- Demonstrated strong communication skills while interacting with diverse guest populations.
Arcade Attendant
Bobby Dee's Arcade
06.2020 - 09.2020
- Resolved customer inquiries and concerns promptly to improve overall experience.
- Collaborated with team members to maintain organized gaming environments and inventory levels.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Helped guests exchange tickets for prizes
Education
High School Diploma -
Upper Merion Area High School
King Of Prussia, PABachelor - Marketing
Florida Atlantic University
Boca Raton, FL05-2029
Skills
- Physical fitness
- Basic climbing
- Decision-making
- Critical thinking
- Attention to detail
- Stress tolerance
- Customer service
- Relationship development
Timeline
Cashier
Dicks Sporing Goods
10.2023 - 04.2024
Lifeguard
Moreys Piers Beachfront Waterparks
06.2023 - 09.2023
Rescue Guide
Tree To Tree Adventures
08.2022 - Current
Arcade Attendant
Bobby Dee's Arcade
06.2020 - 09.2020
High School Diploma -
Upper Merion Area High School
Bachelor - Marketing
Florida Atlantic University