Hunter Lay
Shippensburg
Summary
Knowledgeable Package Handler Trainer with strong foundation in training and operational efficiency. Successfully led new hires through onboarding processes, ensuring seamless integration into team dynamics. Demonstrated expertise in safety protocols and effective communication to enhance productivity.
Overview
7
7
years of professional experience
Work History
Package Handler Trainer
Fedex Ground
12.2021 - Current
- Mentor new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitate hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborate with management to address specific skill gaps and tailor training programs accordingly.
- Increase employee retention, providing consistent feedback and constructive criticism during one-on-one training sessions.
- Evaluate employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Establish performance benchmarks based on company standards, monitoring employee progress towards meeting these goals consistently.
- Collaborate with other departments to improve interdepartmental communication and reduce operational difficulty.
- Control trailer flow to appropriate destinations to ensure accurate and timely package delivery.
- Ensure package handlers are informed on workflow updates to maintain operational alignment.
- Enhance load area efficiency by streamlining load area processes.
- Oversees daily visual inspections of loads to ensure proper quality for customers and/or vendor.
Cashier Team Lead
Weis Markets Inc
04.2019 - 06.2021
- Communicated with customers and team members to solve problems.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Swim Instructor
Shippensburg Area School District
04.2018 - 05.2019
- Instructed daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Education
BBA - Business Management
Shippensburg University of Pennsylvania
Shippensburg, PA12-2025
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PA05-2021
Skills
- Employee training
- Team building
- Conflict resolution
- Communication skills
- Safety awareness
Timeline
Package Handler Trainer
Fedex Ground
12.2021 - Current
Cashier Team Lead
Weis Markets Inc
04.2019 - 06.2021
Swim Instructor
Shippensburg Area School District
04.2018 - 05.2019
BBA - Business Management
Shippensburg University of Pennsylvania
High School Diploma -
Shippensburg Area Senior High School
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