Energetic, zealous, and intricate leader who is willing to go above and beyond when given a role within any work environment. A strong multi-tasker with strong communication skills through previous work experience, along with an educational background within college. A reliable, creative, and strong-willed human who will attempt each and every task given with utmost effort, no matter the challenges present.
Overview
8
8
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania
05.2024 - Current
Determined if applicants met eligibility for public assistance programs.
Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
Developed tailored case plans that addressed individual client needs while adhering to program guidelines.
Supported agency goals by participating in community outreach events, promoting income maintenance programs, and providing information on available services.
Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
Operated computer and imaging equipment to retrieve and enter data into electronic case records.
Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
Special Projects Manager
Pa Careerlink Lackawanna
07.2023 - 05.2024
Teach children in families life skills such as financial literacy and soft skills in the workplace.
Create lessons, presentations, and activities to teach children the importance of finding their own future careers.
Guide children through applying for college, trade schools, and creating self-startups.
Work within public schools to expose various careers students can have with or without a degree.
Organize schedules with various local worksite in Lackawanna County to give youth exposure to the real workforce.
Shift Supervisor
Starbucks
04.2017 - 06.2023
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Trained new employees and delegated daily tasks and responsibilities.
Resolved conflicts between employees to maintain positive and productive work environments.
Created welcoming environment through optimistic communication, positive and trustworthy expectations, and warming attitude.
Implemented time-oriented tasks, managing team of employees through various scenarios.
Honed welcoming atmosphere for employees and customers, allowing everyone to feel included and welcomed.
Education
Bachelor of Arts - Secondary Education English
Marywood University
2300 Adams Ave, Scranton, PA 18509
05.2023
General Education [Spring 2019-Fall 2019]
Lackawanna College
501 Vine St, Scranton, PA 18509
Secondary Education English [Fall 2018]
University of Scranton
800 Linden St, Scranton, PA 18510
Skills
Behavior Modification Techniques
In-depth Knowledge of Technology
Emotional Awareness
Therapeutic Exercise
Parent Relations
Positive Learning Environment
Excellent Reading Comprehension
Knowledge in Area of Expertise
Team Teaching and Collaboration
Clear Public Speaking Skills
Counseling Services
Behavior Analysis
Secondary Education Experiences
Holy Cross High School: Block Scheduling [Fall 2022]
Valley View High School: Full-time Student Teacher [January-March 2023]
West Scranton High School: Full-time Student Teacher [March-May 2023]