IAN CHARLES
Bethlehem
Summary
Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in Customer Service role.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.
Overview
4
4
years of professional experience
Work History
Delivery Driver
GEM Logistics
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Server/Barback/Bartender
F&A Grogghouse
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Selector
UNFI, United Natural Foods
08.2021 - 03.2023
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
- Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
- Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
Assembly Line Worker
Stanley Black & Decker
02.2021 - 08.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
Warehouse Worker
UPS
11.2020 - 02.2021
- Oversee integrity and accuracy of all products leaving the warehouse during active shifts
- Document and report all damaged products using appropriate paperwork and procedures
- Consistently lifted materials weighing as much as [Number] pounds.
- Acted as back-up product picker during absences and vacations
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Susan Wagner High School
Staten Island, NYAssociate's Degree - Business Management
Berkeley College
White Plains, NY12.2018
Skills
- Reliable Work Performance
- Effective Conflict Management
- Time Management
- Versatile Response to Challenges
- Handling Pressure
- Microsoft Office
- Verbal and Interpersonal skills
- Quick Adaptation Skills
- Product Knowledge
- Critical Thinking
- Customer Service
- Teamwork and collaboration
- Time management
- Positive attitude
- Valid Driver's license
- Problem-solving
- Dependable and reliable
- Timely Attendance
Timeline
Delivery Driver
GEM Logistics
05.2024 - Current
Server/Barback/Bartender
F&A Grogghouse
03.2023 - Current
Selector
UNFI, United Natural Foods
08.2021 - 03.2023
Assembly Line Worker
Stanley Black & Decker
02.2021 - 08.2021
Warehouse Worker
UPS
11.2020 - 02.2021
High School Diploma -
Susan Wagner High School
Associate's Degree - Business Management
Berkeley College
Similar Profiles
Annabel McKennaAnnabel McKenna
Sales Associate at Gem Jewelry Boutique + Gem HomeSales Associate at Gem Jewelry Boutique + Gem Home
Nicholas LamkinNicholas Lamkin
Manager at Foggy Mountain Gem MineManager at Foggy Mountain Gem Mine
Eric KingEric King
Journeyman Electrician at GEMJourneyman Electrician at GEM