Ian Emro
North Huntingdon
Summary
Dynamic professional with a comprehensive background in customer relationship management and a demonstrated track record of elevating customer satisfaction and retention. Adept at using compelling communication strategies to increase sales and customer loyalty, and at the same time, working with team members to go beyond sales targets and keep a positive store atmosphere.
Also skilled in lawn maintenance by using specialized equipment and an in, depth knowledge of plant care to ensure the health and beautification of outdoor spaces. Client satisfaction is a top priority and is achieved through diligent maintenance and the application of strong problem, solving skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
Pure Hockey
12.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained store appearance and organized merchandise displays to attract customer interest.
- Collaborated with team members to meet daily sales targets, contributing to store success.
- Provided feedback on inventory levels and customer preferences to optimize stock management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Built relationships with customers to encourage repeat business.
Employee
Steel City Giving
01.2023 - Current
- Worked as a cashier, utility worker, and warehouse. Experience in PNC Park, Acrisure Stadium, Oakmont Golf Course.
- Worked well in a team setting, providing support and guidance.
- A variety of events completed from games, weddings, and concerts. Collaborated with hundreds of people, establishing a social network. Managed with money and customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- (Food Service Company)
Grass Cutter
L&E Lawns
01.2022 - Current
- Established a partnership in order to cut over 10 yards.
- Operated lawn maintenance equipment, ensuring effective grass cutting and trimming.
- Maintained cleanliness and organization of tools and work area to promote safety.
- Assisted in identifying and resolving common landscaping issues for optimal yard appearance.
- Cut and weed-whack customers’ lawns with care and respect to keep lawns in care. Developed useful communication skills from talking with clients.
- Prepared equipment such as mowers, gas, and other necessities in order to complete a job. Remove hillsides of weeds, bushes, and trees in order to satisfy customer needs.
- Collaborated with team members to execute efficient service delivery on multiple properties.
- Followed safety protocols while operating machinery, minimizing risk of accidents or injuries.
- Adapted quickly to varying landscape conditions, ensuring high-quality results consistently.
Employee
Auntie Anne's Pretzels
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor - Supply Chain Management
Pennsylvania State University
Greater Allegheny05-2028
High School Diploma - Business
Norwin High School
North Huntingdon, PA05.2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Effective time management
- Lawn Maintenance
- Friendly, positive attitude
- Multitasking Abilities
- Excellent communication
- Computer skills
- Active listening
Timeline
Employee
Auntie Anne's Pretzels
10.2025 - Current
Sales Associate
Pure Hockey
12.2024 - Current
Employee
Steel City Giving
01.2023 - Current
Grass Cutter
L&E Lawns
01.2022 - Current
Bachelor - Supply Chain Management
Pennsylvania State University
High School Diploma - Business
Norwin High School
Awards/Clubs
- Varsity Wrestling
- Varsity Tennis
- Chess Club Secretary
- Norwin Basketball Association Scholarship
- Recreational Basketball
- Adult Ice and Dek Hockey