Ian Weissman
Exton
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Pickering Valley Feed And Farm
Exton, PA
05.2024 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Communicating with the delivery and inventory teams to get special orders into the correct hands.
- Assisting on occasion with large deliveries to customer properties.
- Provided product knowledge and recommendations, improving customer experience and loyalty.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Backroom Coordinator
Sierra
Exton, PA
10.2023 - 06.2024
- Coordinated inventory management and organization within backroom to optimize space utilization.
- Implemented efficient stock replenishment processes, improving overall workflow and accuracy.
- Led team in executing daily operational tasks, ensuring timely processing of incoming shipments.
CSR - Customer Service Representative
Raymour & Flanigan
Exton, PA
12.2022 - 09.2023
- Resolved customer inquiries through various communication channels, ensuring satisfaction and timely responses.
- Processed customer orders efficiently, maintaining accuracy in order entry systems.
- Collaborated with team members to streamline service workflows, improving overall efficiency.
Fulfillment Associate
Enjoy Technology
Trooper, PA
12.2021 - 12.2022
- Maintained records of stock levels, orders, and shipments received and processed external shipments
- Facilitated with internal employees to troubleshoot Apple and Android phones
- Managed vehicles to ensure the customers’ appointments were upheld
- Supported the team by delivering products required in the field
AT&T Expert
Asurion
Trooper, PA
10.2021 - 12.2022
- Facilitated at home troubleshooting and add-on sales for Apple and Android products
- Trained new hires on company procedures and various software
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Science - Math and Natural Science
Delaware County Community College
Media, PA05-2018
Skills
- System administration
- Efficient data entry skills
- Accurate transaction tracking
- Inventory management
- Strong verbal communication
- Data analysis skills
- Computer literacy
- Experienced with Microsoft Office applications
- Detail-oriented data entry
- Strong organizational abilities
- Systematic problem-solving
Timeline
Customer Service Associate
Pickering Valley Feed And Farm
05.2024 - Current
Backroom Coordinator
Sierra
10.2023 - 06.2024
CSR - Customer Service Representative
Raymour & Flanigan
12.2022 - 09.2023
Fulfillment Associate
Enjoy Technology
12.2021 - 12.2022
AT&T Expert
Asurion
10.2021 - 12.2022
Associate of Science - Math and Natural Science
Delaware County Community College