Ibrahima Ba
Philadelphia
Summary
Dynamic professional with extensive experience at Amazon, specializing in problem resolution and teamwork. Demonstrated expertise in inventory management and adherence to safety and quality standards. Proficient in cash handling and customer service, consistently meeting performance targets while promoting collaboration. Strong attention to detail drives operational efficiency.
Overview
3
3
years of professional experience
Work History
FC Associate
Amazon
Philadelphia
11.2024 - Current
- Demonstrated strong problem-solving skills when dealing with difficult situations.
- Mastered the complete production flow to allow effective service anywhere, troubleshot flow or machinery issues, and strictly adhered to safety, quality, and production standards.
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to key in data for packages.
- Scanned barcodes on packages using RF scanners.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Operated conveyor belt systems to move items from one station to the next.
- Organized packages into designated containers for delivery.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
Stock Associate
Ross Dress For Less
Drexel Hill
01.2024 - 11.2024
- Stocked the big homes section of the store
- Assisted with organizing merchandise truck deliveries
- Separated items from boxes and distributed them to designated areas
- Ensured efficient stocking process for team members
- Maintained a high level of awareness on the sales floor to create a safe shopping environment
- Corrected or reported any unsafe conditions or practices to Store Leadership
- Assisted Customers with merchandise and answered questions in a polite manner
- Maintained cleanliness and organization in designated areas
- Demonstrated integrity and honesty in all interactions with Associates and Customers
- Coordinated with management to identify and resolve inventory discrepancies.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
- Stocked shelves with merchandise to ensure availability of products for customers.
Cash Office Associate
Ross Dress For Less
Drexel Hill
01.2024 - 11.2024
- Reconciled cash drawers accurately
- Investigated and solved account issues to maintain current and accurate money systems.
- Identified suspicious activities or irregularities and reported to management immediately.
- Verified cash drawer, counted money and balanced receipts.
- Ensured safe handling of all the store's money
- Created change orders
- Prepared previous-day deposits
- Tilled in registers before store opening
- Cleaned sales floor mirrors, front windows, and queue line
- Managed cash and change using money counting and change machines
- Verified and prepared till bags for daily use
- Ensured accurate deposits for the company
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Operated a variety of office equipment such as calculators, scanners.
Customer Service Associate
Wawa
Narberth
05.2022 - 06.2023
- Provided exceptional customer service at the cash register
- Processed mobile orders efficiently
- Ensured cleanliness by emptying trash and pulling expired items
- Stocked and replenished products on shelves
- Prepared food and beverages according to specifications
- Followed safety and quality procedures
- Collaborated with team members to deliver outstanding customer experiences
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Provided information about products and services available to customers.
- Suggested product solutions based on individual customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Science - Health Sciences
Community College of Philadelphia
Philadelphia, PA05-2027
Some College (No Degree) - Biology
Temple University
PhiladelphiaSkills
- Customer service
- Communication skills
- Time management
- Leadership
- Microsoft word
- Data Entry
- Stocking
- Team Management
- Inventory management
- Attention to detail
- Warehousing functions
- Organized paperwork
- Warehouse safety
- Professionalism
- Teamwork
- Social Listening
- Writing Skills
- Problem Resolution
- Problem Management
- Report Writing
- Heavy Lifting
- Cash Handling
- Cash Management
- Leadership Experience
- Cash Register
Timeline
FC Associate
Amazon
11.2024 - Current
Stock Associate
Ross Dress For Less
01.2024 - 11.2024
Cash Office Associate
Ross Dress For Less
01.2024 - 11.2024
Customer Service Associate
Wawa
05.2022 - 06.2023
Associate of Science - Health Sciences
Community College of Philadelphia
Some College (No Degree) - Biology
Temple University
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