IDALIZ NUNEZ
Whitehall
Summary
Bilingual customer success professional with over 10 years of experience in improving client satisfaction across various sectors. Proven expertise in conflict resolution, high-volume communication, and efficient onboarding processes. Recognized for establishing strong client relationships in dynamic remote environments.
Overview
14
14
years of professional experience
Work History
Residential Aide
Community Housing Innovations
Bronx
10.2025 - Current
- Monitor resident safety and maintain a secure and supportive shelter environment.
- Conducted resident intake, documentation, and daily check-ins to ensure comprehensive support and accurate record-keeping.
- Coordinated with case managers and social service staff to address client needs effectively.
- Maintain incident reports, activity logs, and compliance documentation.
- Provided front-desk communication support, managing phones, visitor coordination, and resident inquiries to enhance shelter operations.
Customer Success & Administrative Support Specialist
Shift4
10.2018 - 10.2025
- Delivered bilingual customer success support via phone, email, and chat for a high-volume client base.
- Maintained high customer satisfaction by troubleshooting issues and managing client relationships.
- De-escalated complex customer concerns to enhance client retention and loyalty.
- Managed scheduling for leadership meetings and training sessions.
- Prepared reports, tracked service metrics, and maintained internal documentation systems.
- Coordinated travel and expense submissions using Concur.
- Worked remotely in a hybrid environment
Manager on Duty / Operations Supervisor
Beauty Secrets by Fior
Allentown
09.2016 - 10.2018
- Managed daily business operations, streamlining scheduling, inventory management, and customer service support.
- Trained staff to meet high customer satisfaction standards, enhancing service quality.
- Oversaw vendor communication and financial reporting to ensure accurate financial tracking.
Medical Receptionist / Administrative Coordinator
Lehigh Valley Mental Health Community Center
Bethlehem
01.2012 - 09.2016
- Coordinated provider schedules, facilitated patient communication, and streamlined intake processing.
- Executed insurance verification, addressed billing inquiries, managed referrals, and coordinated administrative tasks.
- Maintained confidential medical records in HIPAA-compliant systems.
Skills
- Customer Success & Client Support
- Client Onboarding & Account Management
- Bilingual Communication
- Email, Chat & Phone Support
- Team Coordination
- Administrative Operations
- Workflow Optimization
- HIPAA & Compliance
- CRM Systems
- Microsoft Office Suite
- POS Systems
- EMR/EHR Systems
Languages
- Spanish
- English
- Spanish
Timeline
Residential Aide
Community Housing Innovations
10.2025 - Current
Customer Success & Administrative Support Specialist
Shift4
10.2018 - 10.2025
Manager on Duty / Operations Supervisor
Beauty Secrets by Fior
09.2016 - 10.2018
Medical Receptionist / Administrative Coordinator
Lehigh Valley Mental Health Community Center
01.2012 - 09.2016