Ife Crawford
Willow Grove
Summary
Dynamic sales professional with a proven track record at Optum, United Health Care, consistently exceeding insurance sales quotas, while maintaining an impressive client satisfaction rate. Skilled in training and leadership, I excel in developing effective sales strategies and fostering team collaboration to drive revenue growth and enhance operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
1099 Sales Agent
Complete Health Advisors
10.2023 - Current
- Administers Medicare plan for the 65 and over community.
- Qualifies low income individuals for a Federal Health Subsidy that allows them to obtain coverage at low or no-cost.
- Ensured compliance with company policies and procedures at all times.
- Assisted senior management in developing strategies for increasing sales revenue.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Reported directly to regional Sales Manager regarding progress towards goals.
Licensed W2 Sales Agent
Assurance IQ
07.2022 - 09.2023
- Achieved and exceeded target insurance sales quotas for Medicare Advantage and Medicare Part D plans.
- One of the top 30% of Sales Agents.
- Exceeded agency goals while maintaining an 85% client satisfaction rate.
Trainer
eHealth
Santa Clara
07.2020 - 04.2022
- Company Overview: Santa Clara, CA
- Trained new hires to become effective sales agents.
- Conducted new-hire training.
- Managed the onboarding process.
- Developed training materials.
- Provided ongoing support to new employees.
- Evaluated training programs.
- Prepared training guidelines.
- Attended leadership meetings.
- Provided a full range of detailed information about Medicare products (MA/MAPD, Supplements, and PDP), and procedures.
- Created content and performance indicators for new hires and seasoned agents on sales.
- Developed a new structure and simulation for training, including interactive training.
- Generated and accepted new ideas and methods for increasing work efficiency, and effectively utilizing all available resources.
- Analyzed and evaluated the proposed changes to operating procedures.
- Led and mentored others in formulating and executing orders.
- Created innovative approaches to resolve unusual, difficult issues impacting important policies or programs.
- Created content to transition agents from training to successful sales agents on the sales floor.
- Santa Clara, CA
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Designed and developed training materials for new employees in the organization.
Rotational Specialist
Optum
Horsham
07.2010 - 07.2020
- Company Overview: Horsham, PA
- Identified deficiencies and trends to leadership.
- Established standard operating procedures (SOP) for tracking programs or projects' status, which can require frequent modifications due to fluctuations in budget and mission requirements.
- Customized insurance programs to fit individual customers by covering a variety of risks.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Minimized resources and time loss by addressing employee or production issues directly, and implementing timely solutions.
- Mentored junior team members on protocols and procedures for each skill type (sales, service, retention).
- Provided guidance, advice, and coaching within the organization concerning administrative policies, management, and organizational theories.
- Identified deficiencies and trends to associates, and made note of all discrepancies not meeting regulatory compliance, and provided recommendations.
- Supervised teams on the sales floor.
- Managed and promoted high-converting agents who conveyed great sales effectiveness.
- Placed corrective action plans in place for those who needed them.
- Exceeded target insurance sales quotas. Selling dental (23%), Medicare, supplements (41%), and Medicare Part D plans (23%).
- Landed in the top 10% of sales agents.
- Exceeded agency goals while maintaining a 96% client satisfaction rate.
- Horsham, PA
- Developed and implemented specialized procedures for customer service operations.
- Analyzed customer needs and recommended appropriate products or services.
Full-Time Co-Manager
Ashley Stewart
Upper Darby
07.2009 - 02.2010
- Company Overview: Upper Darby, PA
- Supervised employees daily.
- Developed performance plans, writing proficiencies and evaluating the performance employees direct subordinates.
- Prepared detailed action plans and schedules for long and short-range projects to accomplish and ensure that plans are consistent with the company’s goals, policies, and procedures.
- Conducted leadership meetings to communicate findings, provide advice and course of action.
- Tracked and provided performance and operational efficiency data to the department manager.
- Responsible for driving sales by providing excellent customer service.
- Upper Darby, PA
Education
Business - Concentration Project Management and Analysis
University Of Arizona Global Campus
Chandler, AZ06.2025
Biokinetics/Sport Medicine/Athletic Training -
Eastern University
St Davids PA05.2007
High school diploma - Vocal Arts
Franklin Learning Center
Philadelphia, PA06.2004
Skills
- Customer service
- Leadership
- Management
- Training
- Communication
- Computer
- Problem solving
- Project management
- Data analysis
- Sales strategy development
- Employee training
- Effective communication
- Team leadership
- Sales forecasting
- Operations
- KPI analysis
- Sales strategies
- Regulatory compliance
- Performance evaluation
- Clear verbal communication
- Feedback delivery
- Training material updates
- Online-based education
- Course development
- Learning styles
- Presentations and demonstrations
- Training needs analysis
- Public speaking
- Subject matter expertise
- Student engagement
- Train-the-trainer
- Online instruction
- Teamwork and collaboration
- Interpersonal communication
- Group and individual instruction
- Strategic partnerships
- Sales operation
- KPI tracking
- Sales processes
- Visionary leadership
- Performance management
- Positive and upbeat
- Salesforce
- Sales tracking
- Relationship building
- Job skill building
- Quality assurance
- Knowledge management
- Creative solution development
- Employee interviewing
Certification
- Resident Producer License (Accident and Health
Training And Licensing
Resident Producer License (Accident and Health)
References
References available upon request.
Timeline
1099 Sales Agent
Complete Health Advisors
10.2023 - Current
Licensed W2 Sales Agent
Assurance IQ
07.2022 - 09.2023
Trainer
eHealth
07.2020 - 04.2022
Rotational Specialist
Optum
07.2010 - 07.2020
Full-Time Co-Manager
Ashley Stewart
07.2009 - 02.2010
Business - Concentration Project Management and Analysis
University Of Arizona Global Campus
Biokinetics/Sport Medicine/Athletic Training -
Eastern University
High school diploma - Vocal Arts
Franklin Learning Center
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