Igor Avanesov
Philadelphia,PA
Summary
Goal-oriented, bilingual, and outgoing individual versed in greeting a high-volume of customers and recommending products and services based on individual requirements. Motivated and outgoing individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Very quick learner who is able to grasp new skills and implement them within a short period of time.
Overview
2
2
years of professional experience
Work History
Server/ Banquet Server/ Banquet Captain
Maggianos Little Italy
10.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Established knowledge of large food and drink menus
- Gained experience working different types of banquets: Funerals/memorials, Corporate Meetings, Graduations/ Birthdays, among other events
- Was promoted to Banquet Captain shortly after beginning work there and became familiar with TripleSeat
- Assisted in increasing alcohol sales as well as positive guest feedback
- Established "regular" guests due to quality of service
Server/Busser/Head Food Runner
Verona Ristorante Italiano
06.2023 - 02.2024
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Swim School Manager/Coach
BeFirst Swim Team
03.2022 - 12.2023
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
- Interacted with clients in order to provide personalized coaching experience catered to their specific needs.
- Talked with clients in order to convince them to send their child to this swim school instead of others when they were considering multiple.
- Marketed the swim school to people that had never heard of it before, (neighbors, friends, acquaintances)
Education
Bachelor of Science - Marketing
Penn State University
05.2026
Bachelor of Arts -
Central High School
Philadelphia, PA06.2022
Skills
- Service and Product Sales
- Customer Service Etiquette
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Teamwork and Collaboration
- Various POS
- Bilingual
- Tripleseat Event Management Software
Timeline
Server/ Banquet Server/ Banquet Captain
Maggianos Little Italy
10.2023 - Current
Server/Busser/Head Food Runner
Verona Ristorante Italiano
06.2023 - 02.2024
Swim School Manager/Coach
BeFirst Swim Team
03.2022 - 12.2023
Bachelor of Science - Marketing
Penn State University
Bachelor of Arts -
Central High School
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