Ijanae Shaw
Ridley Park
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Savvy home care
Ridley Park
01.2022 - Current
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided companionship and monitored health condition of clients.
- Assisted with personal care activities, such as bathing, dressing and grooming.
Customer Service Representative
Independence Blue Cross
Philadelphia
02.2024 - 05.2025
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
Environmental Services
Chester County Hospital
West Chester
09.2021 - 10.2023
- Utilized tele-tracking system to distribute and discharge environmental services assignments.
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
- Attended staff meetings to discuss current projects and future plans of action related to environmental services operations.
Education
Medical Assistant
Lincoln Technical Institute
01-2019
High School Diploma -
Academy Park High School
Sharon Hill, PA01-2016
Skills
- Patient monitoring
- Customer service
- Time management
- Effective communication
- Problem solving
- Documentation
- Compassionate client care
Timeline
Customer Service Representative
Independence Blue Cross
02.2024 - 05.2025
Home Health Aide
Savvy home care
01.2022 - Current
Environmental Services
Chester County Hospital
09.2021 - 10.2023
Medical Assistant
Lincoln Technical Institute
High School Diploma -
Academy Park High School