Ikeema Pierce
Philadelphia
Summary
Proactive problem solver with excellent time management skills and the ability to multi-task while working within deadlines and time constraints. Three years of administrative experience including efficiently managing office procedures, inventory, customer relations and customer complaints in a professional manner.
Overview
9
9
years of professional experience
Work History
Enforcement Officer
City Of Philadelphia Streets Department
07.2024 - Current
- Educate local businesses and apartment managers about their responsibility for keeping their properties clean.
- Work with communities on outreach efforts.
- Patrol streets to enforce litter laws.
- Issue warnings and citations.
Clerk II
City of Philadelphia-Streets Department
09.2019 - 07.2022
- Inputs payroll information into the Integrated Sanitation Information System
- Inputs daily tonnage information into excel spreadsheets
- Utilizes a multi-line phone system to screen phone calls and assist the public with questions on the Sanitation operations
- Drafts Disciplinary documentation and semi-annual performance reviews for a staff of over 120 people
- Receive and sort any necessary correspondence
- Manages the ordering and inventory of office supplies
Lead Problem Solver
Amazon
05.2018 - 09.2019
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products
- Resolve issues in a timely manner
- Use Excel to track problem solve issues efficiently and accurately
Guest Services Assistant
Target
03.2016 - 09.2019
- Greeted visitors and customers upon arrival
- Helped and answered questions to build rapport and retention
- Collaborated with team members to handle guest requirements from check-in through check-out
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Quickly and accurately counted drawers at start and end of each shift
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations
- Processed checks, cash and credit purchases or refunds
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products
- Educated employees on register use, merchandising and customer service
Education
High School Diploma -
Hope Charter High School
Philadelphia, PASkills
- Integrity and honesty
- Patience and persistence
- Self-defense techniques
- Physical fitness
- Team collaboration and leadership
- Teamwork
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
Timeline
Enforcement Officer
City Of Philadelphia Streets Department
07.2024 - Current
Clerk II
City of Philadelphia-Streets Department
09.2019 - 07.2022
Lead Problem Solver
Amazon
05.2018 - 09.2019
Guest Services Assistant
Target
03.2016 - 09.2019
High School Diploma -
Hope Charter High School
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