Ikisha Jones
Pittsburgh
Summary
Dynamic and detail-oriented HR professional recognized for delivering exceptional support in Human Resources, Benefits Administration, and Employee Relations to drive business success. A motivated team player skilled in fostering strong relationships and facilitating effective communication across departments to enhance employee performance. Results-driven project coordinator with strong leadership and problem-solving abilities, adept at managing schedules, conducting research, handling employee investigations, and preparing essential documentation while cultivating a warm and welcoming environment for all employees. Possesses advanced knowledge of industry-leading Human Resource systems, tools, procedures, and policies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Benefits Specialist II
Xylem Inc.
12.2023 - Current
- Coordinated open enrollment processes, providing clear communication to employees regarding options.
- Educated employees on their health benefits options, supporting informed decision-making during open enrollment periods.
- Resolved complex employee claims issues, maintaining high levels of customer service and satisfaction.
- Reconciled discrepancies in billing through detailed investigation and communication with clients.
- Implemented process improvements that streamlined billing workflows and reduced errors.
- Conducted regular audits of billing records to maintain accuracy and integrity of financial data.
- Collaborated with cross-functional teams to resolve client inquiries related to billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Managed leave of absence inquiries, ensuring compliance with company policies and federal regulations.
- Participated in cross-functional teams to address issues related to employee leaves and improve overall processes.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Conducted regular reviews of escalation processes to ensure alignment with company policies and best practices.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
Benefits Analyst
New Benevis
04.2023 - 12.2023
- Provide information to explain changes in benefits to employees and answer employee related inquiries about benefit policies.
- Manage the LOA process for employees from start to finish.
- Assist employees with claims related to disability benefits.
- Work closely with leave administrator to get timely communication and updates to employees.
- Contract work
COVID Operations Center Claims Case Manager
The Home Depot
01.2022 - 01.2023
- Partner with HR Coordinators, General Managers, Regional Vice Presidents, and Division Presidents in an assigned region and recommended and clarified human resource procedures and policies related to COVID.
- Processed over ten thousand (10,000+) COVID-related payroll claims over a twelve (12) month period.
- Process LOA request for employees on paid supplemental leave, following guidelines specific to each state.
- Performed contact tracing of potential COVID-19 employees’ workplaces, including enforcing quarantine and isolation protocols.
- Utilized Workday and Kronos daily in supporting COVID-related case management activities.
- Contract work
COVID-19 Emergency Response Case Manager
Verizon
01.2020 - 01.2022
- Performed contact tracing of potential COVID-19 employees’ workspace, exposure cases, including quarantine and isolation to work from home.
- Validated potential exposure at work cases, placing employees on emergency VENS notifications for possible exposure and quarantine guidance if necessary.
- Worked with HRBP’s and District Managers for closure/deep cleaning of facilities and Fleet Vehicles where a positive or presumed positive COVID case had been reported.
- Processed over twenty thousand (20,000+) COVID claims for Verizon employees.
- Provided employees guidance for company-paid COVID leave of absence offered.
- Utilized PeopleSoft, SmartSheet, and Workday daily, performing Response Case Manager duties.
- Contract work
Regional Human Resource Representative
Allied Universal
01.2019 - 01.2020
- Reported to Corporate Human Resources on a solid-line basis but dotted-line to regional branch operations staff to provide day-to-day HR oversight and support in an assigned geographic region.
- Partner with branch HR Coordinators in an assigned region and recommended, developed, interpreted, and clarified human resource procedures and policies to ensure compliance with employment-related laws.
- Assisted branch HR Coordinators with conducting employee new hire orientations and onboarding.
- Led employee investigations and developed solutions to complex issues in coordination with Regional HR Director in compliance with corporate.
- Researched and conducted employee investigations and developed solutions to complex issues in coordination with Regional HR Director and compliance with corporate guidelines.
- Prepared accurate new employee personnel records, files, drug and alcohol screening, and background investigation results and ensure compliance with all state and federal laws.
- Transitioned to new WebI-9 process and established search, auditing, re-verification, and retention procedures. Maintained compliance with I-9 Records and E-Verification requirements. Ensured paper documentation was alphabetized and filed for immediate retrieval. Performed regularly scheduled Work Authorization Expiration audits to ensure I-9 processing was always compliant.
Human Resource Assistant
Morris Heights Health Center
01.2018 - 01.2019
- Provided administrative support, including compiling records, scheduling meetings, and organizing the daily calendar for the Assistant Vice President of Human Resources.
- Coordinated benefits plans for new hires, onboarding, and scheduling interviews for candidates.
- Maintained an efficient filing system and ensured that all confidential matters pertaining to HR Administration were kept confidential.
- Maintained human resource records by recording new hires, transfers, terminations, changes in job classifications, merit increases, and tracking vacation, sick, and personal time.
- Documented processes and prepared reports relating to various personnel activities such as recruitment, staffing, training, performance evaluations, and grievances.
- Utilized PeopleSoft HRMS daily to create, update, and store active and inactive employee records.
- Contract work
Admin, Operations, and Project Support Specialist
Adelie Technik, Versa Integrated, and Virtual Sync
01.2010 - 01.2017
- Provided daily administrative support, including calendar, email, and document management.
- Updated policies, procedures, forms, and other corporate-related information regularly to ensure current data was available to the Office Manager.
- Complete special projects following the direction of the Office Manager; conduct orientation of new employees per established guidelines, ensuring documentation was signed and complete before giving to the Office Manager.
- Perform word processing, data entry, and coding to create reports, memos, forms, and correspondence; set up, compile, track, and maintain necessary information; enter data into SharePoint Forms Tracking spreadsheet as directed.
- Provided administrative and technical assistance on a wider range of special projects as assigned by the Office Manager.
- Ensured compliance with company policies and procedures while identifying solutions to daily operations challenges and needs.
- Provided various HR-related support services, including recruiting support, compliance enforcement, and employee training and development.
- Contract work
Education
Certificate in Compensation & Benefits – HRCI - Human Resources
HRCI
High School Diploma -
Edward A Reynolds West Side High School
New York, NY02-2003
Skills
- Proficient in managing employees using Workday
- Experience with ICIMS ATS
- Efficient resource tracking in SmartSheet
- Proficient in ADP systems
- UltiPro (HCMS)
- Ceridian HR and payroll expertise
- PeopleSoft Software (HRMS)
- Billing system optimization
- E-Verify – Employee Eligibility
- HR data management
- Benefits Administration
- Experience with US leave policy compliance
- Employee Investigations
- Employee Engagement
Certification
- I-9 Audit and Compliance: How to avoid the top 10 mistakes in completing, storing, and destroying Form I-9.
- Incident Investigation and Management: How to conduct an investigation - SHRM.
- FMLA Compliance: An advanced understanding of FMLA and compliance.
- COVID-19 Contact Tracing: How to implement and manage an Employee Contact tracing program.
- Harassment Retaliation Action Plan: Creating an environment where employees can safely and confidentially report discrimination and harassment.
- Certificate in Compensation and Benefits: HRCI – Provider # 1307375
Timeline
Benefits Specialist II
Xylem Inc.
12.2023 - Current
Benefits Analyst
New Benevis
04.2023 - 12.2023
COVID Operations Center Claims Case Manager
The Home Depot
01.2022 - 01.2023
COVID-19 Emergency Response Case Manager
Verizon
01.2020 - 01.2022
Regional Human Resource Representative
Allied Universal
01.2019 - 01.2020
Human Resource Assistant
Morris Heights Health Center
01.2018 - 01.2019
Admin, Operations, and Project Support Specialist
Adelie Technik, Versa Integrated, and Virtual Sync
01.2010 - 01.2017
Certificate in Compensation & Benefits – HRCI - Human Resources
HRCI
High School Diploma -
Edward A Reynolds West Side High School