Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ikrame Boussaid

Phildelphia

Summary

Dynamic and detail-oriented professional with a proven track record in customer service at Caring Angels. Skilled in time management and problem-solving, I excelled in enhancing patient experiences and training staff. My ability to tailor beauty solutions as a Beauty Advisor at Sephora USA led to increased sales and client satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Caring Angels
01.2025 - Current
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated communication between medical staff and clients to enhance service delivery.
  • Maintained accurate records of patient interactions and confidential information in system.
  • Trained new reception staff on procedures, software systems, and customer service protocols.

Beauty Advisor

Sephora USA
04.2023 - 11.2024
  • Assisted customers in selecting beauty products tailored to individual needs.
  • Provided product demonstrations to educate clients on usage and benefits.
  • Maintained cleanliness and organization of beauty displays and merchandise.
  • Collaborated with team members to create engaging promotional displays.
  • Researched current beauty trends to stay informed on product offerings.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Makeup Artist

Self Employed
01.2021 - 05.2024
  • Developed customized makeup applications for diverse client needs, enhancing overall client satisfaction.
  • Collaborated with clients to create unique looks for events, ensuring alignment with their vision and preferences.
  • Managed scheduling and appointments to optimize time management and service delivery efficiency.
  • Trained junior makeup artists in techniques and product knowledge to improve team performance and consistency.

Education

English And Education - English Education

Abu Bekr Belkaid
Algeria
06.2017

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills

Languages

Arabic
Native or Bilingual
French
Professional Working

Timeline

Front Desk Receptionist

Caring Angels
01.2025 - Current

Beauty Advisor

Sephora USA
04.2023 - 11.2024

Makeup Artist

Self Employed
01.2021 - 05.2024

English And Education - English Education

Abu Bekr Belkaid

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Ikrame Boussaid