Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

ILEANA GERENA

Philadelphia

Summary

Customer Service Representative with a strong focus on delivering exceptional customer care and satisfaction. Demonstrated expertise in building and maintaining effective client relationships while identifying and resolving customer needs. Proven ability to manage high volumes of inbound calls while maintaining composure and empathy in challenging situations. Skilled in active listening and multitasking, contributing to overall company success.

Overview

8
8
years of professional experience

Work History

Freelance Photographer

Freelance Photographer
Philadelphia
01.2018 - Current
  • Archived photographs on computers and servers
  • Managed customer expectations with open consultations and frequent communication
  • Delivered high-quality results in a timely manner
  • Collaborated with clients to understand their vision and requirements.
  • Managed all aspects of photo shoots from planning to execution.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving for each job ready to work immediately
  • Secondary photographic elements such as backdrops and lighting were chosen and altered
  • Looked for industry trends on social media and through online sources
  • Organized, planned, and scheduled my work
  • Captured high-quality images for various events and projects.

Receptionist

Oxford Rehabilitation Center
Philadelphia
11.2024 - 08.2025
  • Greeted patients kindly and directed them to appropriate offices
  • Offered items such as heat and ice packs for patients who had to complete paperwork but were in severe pain
  • Took patient information, such as insurance identification numbers and home addresses, both in person and over the phone
  • Managed a multi-line phone system and handled incoming calls efficiently, transferring calls to appropriate departments when necessary
  • Assisted patients with scheduling, rescheduling and cancelling appointments
  • Ensured patients were attending appointments in alignment with their treatment plans
  • Maintained executive calendars for team members.
  • Provided administrative support by preparing documents and reports, as well as faxing reports to other offices when needed
  • Ensured reception area remained organized, welcoming, and professional at all times
  • Assisted employer with editing Functional Capacity Evaluation videos and photos

Customer Service Associate

Wawa
Philadelphia
05.2023 - 11.2024
  • Provided customers with product information, demonstrating knowledge of product features
  • Developed and maintained strong relationships with colleagues, resulting in more efficient service for customers
  • Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
  • Restocked supplies and food items to ensure the restaurant was fully prepared for service
  • Monitored food preparation and service to ensure quality standards were met
  • Properly stored food items and ingredients in accordance with food safety regulations
  • Built strong relationships with customers through friendly and personalized interactions

Overnight Stocker

Walmart
Philadelphia
06.2021 - 08.2022
  • Delighted customers by quickly locating requested items, increasing store revenue and increasing customer retention
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
  • Kept the aisles clear during restocking to avoid accidents and make it easier for others to pass by
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal
  • Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage
  • Followed strict safety precautions while stocking shelves to avoid falls and mishaps
  • Stocked pallets to keep the warehouse clean, tidy, and organized throughout the shift
  • Took all of the boxes and trash off the sales floor and processed it through compactors

Team Member

Chick-Fil-A
Philadelphia
05.2019 - 06.2021
  • Provided excellent customer service while displaying excellent hospitality
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
  • Was able to meet my productivity goals by resolving issues in a timely manner
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Worked well with other employees to ensure a smooth and efficient service
  • Quickly learned all required tasks to maximize performance
  • Pursued learning opportunities in order to expand my knowledge and assume a leadership role

Team Member

Mcdonalds
Philadelphia
07.2018 - 03.2019
  • Successfully communicated with all members of my team in order to navigate job responsibilities and complete daily tasks
  • Provided excellent customer service in fast-paced restaurant environment
  • Operated kitchen equipment to prepare food items efficiently
  • Maintained cleanliness and organization of dining area and kitchen
  • Handled cash transactions and processed payments accurately
  • Followed safety and health regulations during food preparation

Education

High School -

Hill Freedman World Academy
Philadelphia
06.2020

Skills

  • Problem solving
  • Communication
  • Teamwork
  • Fast learner
  • Time management
  • Customer service
  • Ability to work in a team
  • Creative problem solving
  • Adaptability
  • Attention to detail

Hobbies and Interests

  • Creating mood boards and visuals for upcoming photoshoots
  • Discovering new educational podcasts
  • Playing chess
  • Reading historical fiction

Timeline

Receptionist

Oxford Rehabilitation Center
11.2024 - 08.2025

Customer Service Associate

Wawa
05.2023 - 11.2024

Overnight Stocker

Walmart
06.2021 - 08.2022

Team Member

Chick-Fil-A
05.2019 - 06.2021

Team Member

Mcdonalds
07.2018 - 03.2019

Freelance Photographer

Freelance Photographer
01.2018 - Current

High School -

Hill Freedman World Academy

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ILEANA GERENA