Ileana Noemi Gomez Stewart
Virtual Asistant
Panama,
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
13
13
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Virtual Assistant
Stafi
04.2024 - 10.2024
- Company Overview: Personal Injury Law Firm
- Conducted initial client interviews and evaluated cases
- Scheduled appointments and managed client files
- Served as the first point of contact with insurance companies and performed various administrative tasks
- Personal Injury Law Firm
Advisor, Financial Controller EMC
Dell Technologies
02.2023 - 02.2024
- Tracked, reported, and analyzed budget variances for logistics costs related to Storage/EMC
- Prepared monthly financial statements for the US and EMEA regions
- Analyzed and forecasted future logistics expenses to support business decisions
Advisor, Order Management
Dell Technologies
07.2021 - 02.2023
- Created and delivered status reports and identified action items for resolution
- Established goals and timelines to implement action plans successfully
- Evaluated internal controls and protocols, providing feedback on areas for improvement
Lead Specialist LATAM Order Processing
Dell Technologies
09.2019 - 07.2021
- Facilitated and prepared training material for internal and external customers
- Assisted with internal projects and monitored agent productivity
- Acted as the point of contact for the offline order management team (Brazil)
- Documented over 85% of processes for Brazil Order Management
Senior Specialist Order Management Processor
Dell Technologies
08.2018 - 09.2019
- Audited and verified orders, supporting special accounts and process improvement initiatives
- Managed over 2,000 government orders with a quarterly revenue of over USD 20 million
- Contributed to improvements in internal processes, automation, and government order management
HR Assistant
Dell Technologies
05.2016 - 08.2018
- Screened resumes and conducted phone screenings to assess candidate qualifications
- Scheduled interviews and coordinated logistics for candidates and interviewers
Tech Support Senior Associate
Dell Panama - NTT Data
03.2012 - 07.2018
- Provided exceptional customer service while achieving monthly performance goals (CSAT, FCR, AHT, SLA)
- Trained new hires and managed workflows for team activities
Education
Bachelor's Degree - Marketing and Public Relations
Universidad Americana
Skills
- Client Relationship Management
- Financial Analysis & Reporting
- Process Documentation & Improvement
- Order Management & Logistics
- Training & Development
- Multilingual Communication
Timeline
Virtual Assistant
Stafi
04.2024 - 10.2024
Advisor, Financial Controller EMC
Dell Technologies
02.2023 - 02.2024
Advisor, Order Management
Dell Technologies
07.2021 - 02.2023
Lead Specialist LATAM Order Processing
Dell Technologies
09.2019 - 07.2021
Senior Specialist Order Management Processor
Dell Technologies
08.2018 - 09.2019
HR Assistant
Dell Technologies
05.2016 - 08.2018
Tech Support Senior Associate
Dell Panama - NTT Data
03.2012 - 07.2018
Bachelor's Degree - Marketing and Public Relations
Universidad Americana
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