Ilianna Rosa
Philadelphia
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
La Cena Restaurant
08.2024 - 02.2025
- Delivered exceptional customer service, enhancing guest experiences through attentive communication and prompt responses.
- Managed food and beverage orders accurately, ensuring timely delivery and adherence to quality standards.
- Trained and mentored new staff on restaurant protocols, promoting teamwork and operational efficiency.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Handled cash transactions accurately, balancing registers at shift end to ensure financial integrity.
Merchandise Flow Specialist
Forever 21
04.2020 - 01.2025
- Maximized retail space utilization, effectively planning and executing product placements for optimal visibility.
- Ensured efficient workflow from stockroom to sales floor.
- Assisted team members and supported all departments as needed.
- Received and processed all incoming shipments, verified accuracy of merchandise against shipment invoices.
Counter Clerk
Hornberger's Bakery
08.2023 - 12.2023
- Helped with small prep tasks to support bakery staff.
- Provided friendly and professional customer service at the front counter with orders and inquiries.
- Packed and prepared customer orders accurately and efficiently.
Education
Food And Business Management - Baking And Pastry Arts
Culinary Institute of America
Hyde Park, NY04-2027
Skills
- Dedicated work ethic
- Exceptional customer service
- Safe food handling
- Strong active listening and attention to detail
- fast learner
- Multitasking and organization
Certification
ServSafe Certification
Timeline
Server
La Cena Restaurant
08.2024 - 02.2025
Counter Clerk
Hornberger's Bakery
08.2023 - 12.2023
Merchandise Flow Specialist
Forever 21
04.2020 - 01.2025
Food And Business Management - Baking And Pastry Arts
Culinary Institute of America
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