Ilse Tamara Coya Forbes
Villa Zaita
Summary
Highly experienced professional with a strong background in management, coordination, and education. A quick learner with excellent interpersonal and communication skills, I excel in fast-paced environments while handling multiple tasks. Known for being honest, reliable, and hardworking, I bring a positive outlook to problem-solving and propose innovative solutions to improve working conditions.
Overview
17
17
years of professional experience
2
2
Languages
Work History
HR Specialist
Estee Lauder
- Managed all employee-related information, including onboarding and payment benefits
- Ensured attention to detail in handling sensitive HR data
- Provided solutions to improve employee management processes
English Teacher / Language Coach
IBI – Colegio Internacional Bilingüe
- Planned and prepared classes with strong time management
- Demonstrated leadership by motivating students and collaborating with parents and teachers
- Incorporated project-based learning methodologies to enhance student engagement
Order Management Specialist
Grainger Panama Pacifico
- Managed customer orders, purchasing, and expediting with attention to detail
- Resolved customer order issues promptly and professionally
- Worked efficiently across multiple software programs to meet operational goals
- Maintained high customer service standards and contributed to team success
Mass Recruiter (Seasonal Projects)
HKT
- Recruited over 300 employees for six-month projects
- Organized employee transportation and distributed bonuses
Call Taker / Dispatcher
IBI SUME 911
- Operated multi-line telephone systems and emergency alert systems
- Provided pre-arrival instructions for emergency medical calls
- Dispatched and coordinated public safety agency responses efficiently
Customer Service Representative
Influent – Panamá
- Delivered high-quality customer service and resolved client issues effectively
Customer Service Roles (2008 – Present)
SITEL – Panamá
01.2008 - Current
- TXU Energy: Sales and customer service agent
- Ford Credit: Billing department agent
- XM Radio: Sales agent within customer service
Education
Tec. Sumarial Instruction - Law School
Panama University
Completed Levels 5th, 6th, 7th, and 8th
English for Life Courses
Skills
- Microsoft Office Suite
- SAP Portal
- Oracle Database
- HTML
- Salesforce
- CRM systems
- Recruitment websites and platforms
- Google Meet
- Skype
- Zoom
- Microsoft Windows
- Access
- SIGEDUC
- MEREB
- TBox
- Singapore Method
- Sales and Customer Service
- Recruitment and Management
- HR Strategy
- Order Management
- Leadership and Team Collaboration
- Project-Based Learning
- Onboarding and orientation
- Employee retention
Timeline
Customer Service Roles (2008 – Present)
SITEL – Panamá
01.2008 - Current
HR Specialist
Estee Lauder
English Teacher / Language Coach
IBI – Colegio Internacional Bilingüe
Order Management Specialist
Grainger Panama Pacifico
Mass Recruiter (Seasonal Projects)
HKT
Call Taker / Dispatcher
IBI SUME 911
Customer Service Representative
Influent – Panamá
Completed Levels 5th, 6th, 7th, and 8th
English for Life Courses
Tec. Sumarial Instruction - Law School
Panama University
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