Imani Glover
Pittsburgh
Summary
Compassionate Direct Support Professional with extensive experience in providing personalized care for individuals with developmental disabilities. Skilled in medication administration and crisis management, I have successfully implemented individualized behavior plans that promote client independence and well-being. Known for building trusting relationships through effective communication and emotional support, I excel in fostering a safe and nurturing environment for clients.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UPMC McKeesport
05.2025 - Current
- Assisted patients with daily activities, ensuring comfort and safety.
- Educated patients on health management and recovery processes.
- Maintained accurate patient records in electronic health systems.
- Trained new staff on protocols and best practices for patient care.
- Implemented process improvements that enhanced workflow efficiency.
- Advocated for patients' needs, fostering a supportive healthcare environment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws as well as other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
DIRECT SUPPORT PROFESSIONAL
Alliance Adult Care Services
04.2024 - Current
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Provided compassionate and patient care to individuals with disabilities in a residential setting.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
- Prepared and served food for patients, following special prescribed diets.
- Provided transportation to medical and recreational appointments.
- Identified changes in client status or needs and communicated to supervisor.
- Administered medications to patients based upon physician or nurse guidelines.
- Supervised and assisted patients during showers and baths.
- Administered medication and tracked treatment plan progress.
- Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
- Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
- Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
- Participated in crisis intervention and de-escalation procedures.
- Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
- Maintained records of services performed and condition of patients.
- Facilitated recreational activities such as outings in the community or group games at home.
- Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
- Followed infection control and safety policies and guidelines.
- Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
- Developed and implemented individualized behavior management plans.
- Documented delivery of quality care in client's clinical record.
- Read and recorded temperature, pulse and respirations.
- Established personal relationships with clients to maintain patient comfort and care.
- Responded appropriately to physical, emotional and developmental needs of residents.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Helped patients move in and out of beds, baths and wheelchairs.
- Drove motor vehicles to transport clients to physicians' offices or outings.
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
- Prepared and maintained records of client progress and performed services.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
- Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
- Observed physical and mental condition, intake and output and exercise to monitor client condition.
DIRECT SUPPORT PROFESSIONAL
HOME NOT ALONE CAREGIVER SERVICES
01.2024 - 04.2024
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
- Prepared and served food for patients, following special prescribed diets.
- Provided transportation to medical and recreational appointments.
- Identified changes in client status or needs and communicated to supervisor.
- Administered medications to patients based upon physician or nurse guidelines.
- Supervised and assisted patients during showers and baths.
- Administered medication and tracked treatment plan progress.
- Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
- Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
- Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
- Participated in crisis intervention and de-escalation procedures.
- Maintained records of services performed and condition of patients.
- Followed infection control and safety policies and guidelines.
- Conducted frequent assessments of the physical environment within the residence to identify potential hazards or risks.
- Developed and implemented individualized behavior management plans.
FRONT OF HOUSE STAFF
Panda Express
03.2023 - 01.2024
- Responded promptly to guest inquiries, comments and complaints.
- Efficiently managed multiple tasks simultaneously while maintaining accuracy.
- Maintained knowledge of menu items, pricing and specials.
- Utilized cash handling techniques to accurately process payments.
- Adapted well to changing work environments and demands of the job.
- Assisted with restaurant cleanliness and organization throughout shift.
- Accurately recorded orders into point-of-sale system in a timely manner.
- Followed food safety protocols when preparing, storing, or serving food.
- Adhered to all safety regulations in accordance with company policies.
- Resolved customer complaints promptly and professionally.
- Complied with all local health codes regarding sanitation procedures.
- Collaborated with staff and management to provide exemplary customer service.
MCDONALDS CREW TRAINER
McDonald's
07.2020 - 03.2023
- Went from a crew member to a crew trainer in less than a year
- Encouraged open communication among crew members by facilitating team meetings regularly.
- Motivated trainees by setting achievable objectives that challenge them without overwhelming them.
- Identified opportunities for improvement through observation of daily activities of crew members.
- Provided ongoing coaching and feedback during shift operations to ensure that crew members are meeting performance standards.
- Explained job duties, responsibilities, regulations, and safety practices in detail to ensure compliance with relevant laws and regulations.
Education
HIGH SCHOOL DIPLOMA -
Penn Hills High School
Pittsburgh, Pennsylvania06.2023
Associate Degree in Nursing - Nursing
Community College of Allegheny County
Pittsburgh, PA05-2027
Skills
- Medication Administration
- Developmental Disabilities Experience
- Adaptability and flexibility
- Vital signs monitoring
- Patient observation
- Blood glucose testing
- Infection control standards
- Catheter care
- Specimen collection
- Infection control
- Phlebotomy techniques
- Feeding assistance
- Patient positioning
- Adaptable
- Professional bedside manner
- Emergency response
- Client documentation
- Client transportation
- Medication administration
- Disability awareness
- Self-advocacy training
- HIPAA compliance
- Verbal and written communication
- Mobility assistance
- Clinical training
- Medical equipment operation
- Hospice and palliative care
- Sterilization techniques
- Wound care
- Team collaboration
- End-of-life care
- Patient advocacy
- Certified in CPR/AED
- Medical terminology knowledge
- Electronic charting
- Responding to emergencies
Certification
CPR
Timeline
Patient Care Technician
UPMC McKeesport
05.2025 - Current
DIRECT SUPPORT PROFESSIONAL
Alliance Adult Care Services
04.2024 - Current
DIRECT SUPPORT PROFESSIONAL
HOME NOT ALONE CAREGIVER SERVICES
01.2024 - 04.2024
FRONT OF HOUSE STAFF
Panda Express
03.2023 - 01.2024
MCDONALDS CREW TRAINER
McDonald's
07.2020 - 03.2023
HIGH SCHOOL DIPLOMA -
Penn Hills High School
Associate Degree in Nursing - Nursing
Community College of Allegheny County
Awards & Honors
High Honor Roll
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer