IMANI STINSON
Philadelphia
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Hardworking professional with experience in office operations, CUSTOMER SERVICE REPRESENTATIVE Administered medications according to physician instructions. Utilized problem solving techniques when dealing with difficult behaviors from clients. Assisted patients with bathing and grooming to encourage personal hygiene. Monitored vital signs such as pulse rate, respiration rate and temperature. Assisted clients with mobility issues by providing physical support during transfers from bed to wheelchair or other devices.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Temple Hospital
05.2023 - Current
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Housekeeper
Marriot Hotel
02.2021 - 07.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Customer Service Representative
SPIRIT
09.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Bus Attendant
The School District Of, Philadelphia
02.2019 - 06.2022
- Maintained order on bus to prevent driver distraction.
- Seated students and secured seatbelts, harnesses or other protective devices.
- Managed boarding of all passengers efficiently.
- Monitored students during route to maintain bus safety.
- Greeted students and family members or caregivers at each stop.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
- Assisted students with physical and mental limitations to safely get on and off bus.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
Home Health Care Aide
People For People Home Care
10.2019 - 05.2021
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Assisted customers with product selection by providing detailed information about available products and services
- Provided assistance during emergency situations such as medical emergencies or mechanical breakdowns
- Assisted disabled passengers with boarding and disembarking the bus safely
- Maintained order on the bus by monitoring passenger behavior and intervening when necessary
- Cleaned interior of bus after each shift ensuring it is ready for next day's operations
- Assisted clients with activities of daily living such as bathing, dressing, grooming, eating and ambulation
- Transported patients to doctor appointments or other destinations if needed
- Performed light housekeeping duties including laundry and meal preparation.
Education
Nursing
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
SOUTH PHILADELPHIA HIGH SCHOOL
06.2019
Skills
- Friendly and Outgoing
- Problem-Solving
- Team Oriented
- Strong Work Ethic
- Positive Attitude
- Flexible Schedule
- Customer Service
- Fast-Paced Environment
- Quick Learner
Timeline
Food Service Worker
Temple Hospital
05.2023 - Current
Customer Service Representative
SPIRIT
09.2022 - 06.2023
Housekeeper
Marriot Hotel
02.2021 - 07.2023
Home Health Care Aide
People For People Home Care
10.2019 - 05.2021
Bus Attendant
The School District Of, Philadelphia
02.2019 - 06.2022
Nursing
Community College of Philadelphia
High School Diploma -
SOUTH PHILADELPHIA HIGH SCHOOL
Similar Profiles
Maxine TaylorMaxine Taylor
Service Attendant at Temple HospitalService Attendant at Temple Hospital
Alexis BellAlexis Bell
Emergency Room Registered Nurse at Temple HospitalEmergency Room Registered Nurse at Temple Hospital
Tanya CromwellTanya Cromwell
Crisis Response Technician at Temple HospitalCrisis Response Technician at Temple Hospital