India Gales
Pittsburgh
Summary
Data analysis professional with experience collecting business data, analyzing information, and developing improvement and enhancement solutions. Impactful record reducing costs, pricing new products, solving issues that cause losses, and increasing productivity. Known for strong analytical, communication, contributing to team success, and teamwork skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Family Specialist
Early Learning Resource Center
Pittsburgh
01.2026 - Current
- Managed a caseload of 200+ clients while ensuring timely processing and compliance with program guidelines.
- Processed applications, eligibility determinations, and redeterminations for child care subsidy programs.
- Provided families with information on community resources, state-funded programs, and supportive services.
- Maintained accurate case documentation and client records in accordance with agency policies and confidentiality standards.
- Communicated with clients, providers, and community partners regarding case status, required documentation, and program updates.
- Reviewed and verified supporting documentation to determine ongoing eligibility for assistance programs.
- Assisted families in resolving issues related to benefits, enrollment, and access to services.
- Demonstrated strong organizational and time management skills while handling high-volume caseloads and meeting deadlines.
- Participated in weekly team meetings to discuss caseloads and share best practices.
- Conducted face-to-face interviews with clients approved for the program, explaining program rules, regulations, policies, and participant responsibilities to ensure understanding and compliance.
Senior Data Entry Operator
BNY Mellon
Pittsburgh
07.2024 - 06.2025
- Executed data entry tasks while safeguarding client confidentiality.
- Completed daily data entry functions with exceptional accuracy.
- Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
- Achieved high-level consistency through thorough verification of details against source materials.
- Utilized techniques for increasing data entry speed.
- Ensured prompt completion of financial transactions through streamlined processes.
Customer Service Representative
Internal Revenue Service, IRS
Pittsburgh
10.2020 - 06.2024
- Verified and protected tax payers personal and financial information by validating each call before accessing the account.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Clarified any questions or letters the tax payer might have related to their tax issues.
- Evaluated and Investigated accounts issues, making determinations and adjustment on the account.
- Transmitted referrals to the appropriate department to review and determine the course of action that is needed.
- Accessed multiple online / database systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service IG.
- Assisted taxpayers in scheduling, rescheduling, and canceling appointments at their local IRS Tax Assistant Centers.
Patient Service Representative
UPMC Presbyterian Hospital
01.2011 - 07.2021
- Documented and managed patient information in computer system.
- Processed physician orders and attach them to the patient medical records to ensure that the patient is receiving appropriate tests.
- Registered critically ill and trauma patients that presented to the emergency department.
- Provided high level of customer service as well as conflict resolution to maintain a peaceful and professional clinic setting.
- Supported and contributed to UPMC departmental policies, procedures in the process of performing role.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Warehouse Associate
Amazon
Pittsburgh
04.2020 - 10.2020
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Examined packages that were damaged during transport and placed in the appropriate area to be replaced.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Education
Associate of Science - General Studies
Community College of Allegheny County
Pittsburgh, PA 01.2024 - 05.2026
Skills
- Document Management
- Client Relations
- Accuracy
- Attention to Detail
- Confidentiality and security
- Clerical and Office Procedures
- Teamwork
- Microsoft Office
- PowerPoint
- Case management
Technology Skills
- Microsoft Office
- PowerPoint
Timeline
Family Specialist
Early Learning Resource Center
01.2026 - Current
Senior Data Entry Operator
BNY Mellon
07.2024 - 06.2025
Associate of Science - General Studies
Community College of Allegheny County
01.2024 - 05.2026
Customer Service Representative
Internal Revenue Service, IRS
10.2020 - 06.2024
Warehouse Associate
Amazon
04.2020 - 10.2020
Patient Service Representative
UPMC Presbyterian Hospital
01.2011 - 07.2021