India Ragin
Philadelphia
Summary
I am compassionate and highly motivated Certified Home Health Aide recently licensed in New Jersey. Trained in clinical bedside care, patient mobility assistance, and nutritional support. Eager to leverage strong interpersonal skills and a patient-centered approach to provide exceptional care within a home health setting. Reliable, detail-oriented, and dedicated to upholding the highest standards of the nursing assistant profession.
Overview
6
6
years of professional experience
4033
4033
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Comcast
Philadelphia, PA
05.2025 - 08.2025
- Assisted customers with product inquiries, order placements and troubleshooting.
- Collaborated with team members to ensure a seamless customer experience.
- Educated customers about promotions and loyalty programs to enhance engagement.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained product knowledge to provide accurate recommendations and support.
Front Desk Receptionist
Colonial Security
Hillsboro
01.2024 - 04.2025
- Compiled and prepared reports and documents as requested.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors warmly and directed them to correct personnel or office.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated pick-up and delivery of express mail services.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Customer Service Representative
Level Up Beauty
09.2019 - 07.2022
- Collected deposits or payments and arranged for billing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Contacted customers about potential service upgrades, new services and account changes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
CHHA - CHHA Training
Bayada
Cherry Hill, NJ 10.2025 - 10.2025
Customer Service Rep. Certification - Customer Service
Comcast Hickman Learning Center
Philadelphia, PAHigh School Diploma -
Camden High School
CamdenSkills
- Positive and professional
- Proficient in MS Office, Word, and Excel
- Strong written and verbal communication skills
- Very attentive
- Quick learner
- Great emotional intelligence
- Self-motivated and well in groups
- Trustworthy and reliable
- Script adherence
- Client relations
Certification
- CPR/AED/First-Aid
- Customer Service Representative Certification
Education and Training
other,other
Timeline
CHHA - CHHA Training
Bayada
10.2025 - 10.2025
Customer Service Representative
Comcast
05.2025 - 08.2025
Front Desk Receptionist
Colonial Security
01.2024 - 04.2025
Customer Service Representative
Level Up Beauty
09.2019 - 07.2022
Customer Service Rep. Certification - Customer Service
Comcast Hickman Learning Center
High School Diploma -
Camden High School