Irene Wilkerson
Philadelphia
Summary
Healthcare professional with extensive experience in patient services, patient registration and customer service. Skilled in various healthcare management systems, including Epic and NextGen.
Overview
11
11
years of professional experience
Work History
SR Registration Representative
Temple- Fox Chase
06.2022 - Current
- Complete pre-registration, re-registration and re-verification
- Identify, verify and document insurance coverage and input the correct information into Epic
- Provide necessary medical information required to get authorizations and referrals, properly document into Epic
- Communicate with insurance companies, patients/ caregivers, providers and schedulers to obtain accurate information regarding insurance, demographics, referring provider and patient liability information
- Identify uninsured, underinsured and low-income patients; refer patients to financial counseling for financial assistance options and other arrangements prior to patient visit
- Assist outpatient front desk with registration, scheduling, check in and check out
Patient Service Representative
Salus Eye Institute
Philadelphia
07.2021 - 06.2022
- Schedule appointment using NextGen for multiple locations
- Check patients in and out
- Register new patients
- Collect co-pays and money for items ordered
- Complete pre-registration and re-verification, obtain accurate insurance/ billing information and demographics
- Obtain referrals and pre certifications
- Call patients with appointment reminders
- Organize medical records
- Handle messages between patients and care team
- Complete any additional task from management and doctors
Patient Service Representative
Einstein Internal Medicine
Philadelphia
01.2021 - 07.2021
- Schedule appointments using ACIS system
- Check patients in and out
- Collect copay
- Update and verify patient's demographics and insurance/billing information
- Create referrals, request prior authorization
- Manage incoming/outgoing calls and messages
- Handle medical records, fax and mail
- Complete any additional task from management and doctors
Patient Service Representative
Penn Medicine Access Center
Philadelphia
10.2019 - 01.2021
- Manage high volume patient's calls and inquiries
- Register new patients
- Schedule appointments in Epic system
- Update and verify patient's demographics and insurance/billing information
- Create referrals
- Contact pharmacies regarding prescriptions
- Handle messages between patients and care team
Lead Sales Advisor
Club Demonstration Services
King of Prussia
05.2017 - 03.2020
- Assist with checking and ordering inventory
- Assist with making employee's schedules
- Ensure Sales Advisers have everything for a proper demo.
- Prepare and demonstrate food and non-food vendor products to Costco club members
- Interact with customers and management in a friendly, enthusiastic and outgoing manner
- Generate brand awareness and positive product impressions to increase sales
- Provide excellent customer services, including assessing the needs of the customer to best recommend products
Sales Associate
H&M
King of Prussia
11.2015 - 06.2016
- Perform customer service and merchandising duties on the sales floor of H&M stores
- Arrange garments attractively on racks and shelves
- Unload and manage inventory
- Cashier
- Operate fitting room
Sales Associate
Macy's
Philadelphia
08.2014 - 09.2015
- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers
- Process shippable returns and abandoned in store pickup order
- Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store orders
- Assist and satisfy the needs of in store and online customers
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA08.2019
Associate of Arts - Health Service Management
Community College of Philadelphia
Philadelphia, PA12.2018
Skills
- Patient Registration
- Patient Scheduling
- Insurance Verification
- Medical Records
- Customer Service
- Multitasking
- Time Management
- General Computer Skills
- Analytical Skills
- Adaptability
- Self-motivated
Timeline
SR Registration Representative
Temple- Fox Chase
06.2022 - Current
Patient Service Representative
Salus Eye Institute
07.2021 - 06.2022
Patient Service Representative
Einstein Internal Medicine
01.2021 - 07.2021
Patient Service Representative
Penn Medicine Access Center
10.2019 - 01.2021
Lead Sales Advisor
Club Demonstration Services
05.2017 - 03.2020
Sales Associate
H&M
11.2015 - 06.2016
Sales Associate
Macy's
08.2014 - 09.2015
Associate of Arts - Health Care Studies
Community College of Philadelphia
Associate of Arts - Health Service Management
Community College of Philadelphia