Iriany Rosa
Allentown
Summary
Dedicated Certified Nurse Assistant and seasoned Sales Associate Specialist with a proven track record at The Village AT LIFEQUEST and DTLR. Expert in patient care and bathing assistance, complemented by exceptional customer service skills. Achieved high customer retention through effective communication and comprehensive product knowledge. Skilled in basic life support and transfer techniques, ensuring safety and comfort.
Overview
3
3
years of professional experience
Work History
Certified Nurse Assistant
The Village AT LIFEQUEST
01.2023 - 05.2023
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
Sales Associate
Walmart
10.2022 - 11.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Cedar Fair
06.2022 - 10.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Sales Associate Specialist
DTLR
10.2020 - 02.2021
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Innovative Arts Academy
Catasauqua, PA05-2022
Skills
- Patient care
- Bathing assistance
- Basic life support
- Transfer techniques
Languages
Spanish
Full Professional
Timeline
Certified Nurse Assistant
The Village AT LIFEQUEST
01.2023 - 05.2023
Sales Associate
Walmart
10.2022 - 11.2022
Sales Associate
Cedar Fair
06.2022 - 10.2022
Sales Associate Specialist
DTLR
10.2020 - 02.2021
High School Diploma -
Innovative Arts Academy
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