IRIS CARRASCO
Chester
Summary
Dedicated professional with adaptability and a proactive approach to learning. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Quantum Financial, USA
Blue Bell
01.2026 - 04.2026
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Facilitated customer inquiries about financial services and products, ensuring accurate delivery of information that met customer needs.
- Developed strong relationships with customers through personalized assistance and support.
- Managed account changes and updates, maintaining precise customer records to support service quality.
- Educated clients on available financial options through Quantum Financial solutions.
- Maintained detailed records of customer interactions, transactions, and comments to enhance future service delivery.
- Collaborated with team members to improve service delivery processes effectively.
- Provided constructive feedback on system issues to enhance customer service tools.
Provider Full Service Representative (Hybrid/Remote)
America Health Caritas
Newtown Square
11.2022 - 08.2025
- Verified patient eligibility and insurance coverage, facilitating timely access to medical procedures.
- Applying appropriate medical billing codes (e.g. ICD-10, CPT) to claims ensuring correct reimbursement calculations.
- Investigated and resolved claim discrepancies and denials, ensuring prompt reimbursement from insurance providers.
- Ensuring all claims are processed in accordance with insurance policies, regulations, and legal requirements
- Maintained accurate records of claims and patient information, supporting efficient claims processing and compliance.
- Reviewing and Processing medical claims
Front Desk Receptionist / Technician Assistant
Rose Tree Eye Care
Media
02.2022 - 11.2022
- Streamlined patient check-in and check-out process to enhance service delivery
- Verified patient demographics and health insurance for EPM entry
- Manage, allocate all (multi-line) phone calls
- Handled billing payments, purchases, and co-pays, ensuring accurate processing and balance
- Prepared and submitted accurate claims to insurance companies, facilitating timely reimbursement
- Patient history entry, Auto Refractor testing, contacts, and eyewear
Front Desk Receptionist
The Saltz Dental Center
Chester
04.2021 - 02.2022
- Streamlined patient check-in and check-out process to enhance patient flow
- Authenticated patient demographics and health insurance for accurate EMR entry
- Coordinated and directed multi-line phone calls to improve communication efficiency
- Collected, posted, processed, balanced billing payments, and co-pays
- Provided interpretation services for patients and staff
Assistant Manager/ Front Desk Receptionist
Optimal Health Solutions
Pennsville
06.2017 - 03.2018
- Established and managed new location, ensuring smooth operations and client satisfaction
- Scheduled clients for fit bracing, product measurements and Rx pickups
- Verified patient demographics and health insurance for EMR entry
- Collected, posted, processed, and balanced billing payments, purchases, and co-pays to maintain accurate financial records
- Prepared and submitted claims to insurance companies, facilitating timely reimbursements and reducing claim denials
- Re-Examined, edited, and resubmitted denied medical claims for unpaid and outstanding balances
- Processed physician credentialing applications to ensure compliance with healthcare regulations.
- Provided interpretation services for patients and healthcare providers to enhance communication.
Education
Associate Degree - Specialized Technology
Kaplan Career Institute
Broomall, PA08-2014
Medical Assistant - W/ Phlebotomy
CHI Institute
Broomall, PA05-2009
Computer Programmer -
Delaware County Institute of Training
Chester, PA10-1995
Skills
- Customer support software
- Client relationship management
- Customer interaction tracking
- Client service solutions
- Customer engagement strategies
- Service quality assurance
- Help desk tools
- Virtual communication tools
- Team collaboration
- Data entry accuracy
- Documentation control
- Medical billing compliance
- Claims processing
- Attention to detail
- Conflict resolution
- Microsoft Office Suite
Timeline
Customer Service Representative
Quantum Financial, USA
01.2026 - 04.2026
Provider Full Service Representative (Hybrid/Remote)
America Health Caritas
11.2022 - 08.2025
Front Desk Receptionist / Technician Assistant
Rose Tree Eye Care
02.2022 - 11.2022
Front Desk Receptionist
The Saltz Dental Center
04.2021 - 02.2022
Assistant Manager/ Front Desk Receptionist
Optimal Health Solutions
06.2017 - 03.2018
Associate Degree - Specialized Technology
Kaplan Career Institute
Medical Assistant - W/ Phlebotomy
CHI Institute
Computer Programmer -
Delaware County Institute of Training