Iris Martinez
Dupont
Summary
Dynamic professional with a proven track record at Merit Logistics, excelling in customer satisfaction and data accuracy. Skilled in telephone etiquette and cash management, I effectively reduced data entry errors while enhancing client interactions. Committed to delivering exceptional service and maintaining a safe environment in all roles.
Overview
11
11
years of professional experience
Work History
Clerk
Merit Logistics
08.2023 - 06.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Warehoouse Operator
Medline Distribution Center
02.2019 - 07.2022
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
Personal Care Aide
Genesa Health Care
03.2018 - 02.2021
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
CNA
Anytime Health Care
04.2016 - 09.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Security Officer
Community Watch Solution
05.2013 - 01.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
GED -
Adult School
Winter Haven, FL03-2016
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Merit Logistics
08.2023 - 06.2024
Warehoouse Operator
Medline Distribution Center
02.2019 - 07.2022
Personal Care Aide
Genesa Health Care
03.2018 - 02.2021
CNA
Anytime Health Care
04.2016 - 09.2018
Security Officer
Community Watch Solution
05.2013 - 01.2015
GED -
Adult School
Similar Profiles
Ana CarrilloAna Carrillo
Manager at Merit LogisticsManager at Merit Logistics
MIKEL WELCHMIKEL WELCH
Supervisor at Merit LogisticsSupervisor at Merit Logistics
Rayvon KingRayvon King
Order Selector at Merit LogisticsOrder Selector at Merit Logistics