Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iris Soto

Philadelphia,PA

Summary

Resident Services professional with strong experience in resident engagement, conflict resolution, and community building. Skilled in coordinating events, managing administrative tasks, and addressing resident needs with flexibility and efficiency. Known for teamwork, reliability, and adapting to changing requirements while maintaining high standards and delivering impactful results.

Overview

7
7
years of professional experience

Work History

Resident Services Coordinator

Onbranch Affordable
11.2024 - Current
  • Coordinated resident services to enhance community engagement and satisfaction.
  • Assisted in organizing events and activities to foster resident interactions.
  • Developed resource materials for residents, improving access to essential services.
  • Implemented communication strategies to address resident inquiries efficiently.
  • Collaborated with service providers to ensure timely delivery of resident support programs.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
  • Streamlined communication between residents and management through effective coordination of meetings and events.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.

Administrative Coordinator

Congreso De Latinos Unidos
01.2024 - 11.2024
  • Assisted in coordinating schedules, meetings, and travel arrangements for team members.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Supported the preparation of reports and presentations for departmental meetings.
  • Responded to inquiries and provided information to internal and external stakeholders.
  • Developed and maintained electronic filing systems to enhance document retrieval efficiency.

Store Manager

Forever 21
12.2021 - 10.2023
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Analyzed sales trends to develop effective merchandising strategies and drive revenue growth.
  • Enhanced customer service protocols, improving satisfaction scores through targeted staff training initiatives.
  • Coordinated scheduling for optimal staffing levels during peak business hours.
  • Monitored financial performance, identifying areas for cost reduction and process improvement.
  • Developed marketing initiatives to increase brand awareness within the local community.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

ESE Paraprofessional

Orange County Public School District
01.2019 - 12.2021
  • Supported students in daily activities to enhance learning and social skills.
  • Assisted teachers in implementing individualized education plans effectively.
  • Monitored student progress and provided feedback to educators regularly.
  • Facilitated communication between students, teachers, and parents to ensure support needs were met.
  • Implemented classroom management strategies to promote positive behavior and engagement.
  • Collaborated with multidisciplinary teams to develop educational resources and interventions.
  • Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
  • Navigated sensitive situations with confidentiality and professionalism, maintaining trust among stakeholders involved in students'' education plans.
  • Managed detailed records of student progress and attendance, providing valuable information for decision-making processes within the school system.
  • Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
  • Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
  • Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
  • Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and counselors to ensure a comprehensive approach to supporting each student''s individual needs.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Reported on student progress, behavior, and social skills to parents.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.

Education

Cypress Creek High School
Orlando Fl

Skills

  • Fair housing regulations
  • Substance abuse awareness
  • Mental health support
  • Facility management
  • Disability services
  • Documentation
  • Emotional support
  • Teaching strategies
  • Community inclusion
  • Social skills training
  • Life skills training
  • Sensory integration
  • Progress monitoring
  • Motor skills development
  • Special education
  • IEP implementation
  • Resident retention

Languages

Spanish
Full Professional

Timeline

Resident Services Coordinator

Onbranch Affordable
11.2024 - Current

Administrative Coordinator

Congreso De Latinos Unidos
01.2024 - 11.2024

Store Manager

Forever 21
12.2021 - 10.2023

ESE Paraprofessional

Orange County Public School District
01.2019 - 12.2021

Cypress Creek High School

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Iris Soto