Isaac Phoon Nicholas

• Utilized Salesforce.com Lighting reports and analytics platforms to support GTM strategies and clean up aging reports.

• Developed and implemented business processes to enhance sales productivity.

• Supported Sales, Channel, Partner, and Alliances areas with analytics and strategies.

• Utilized Excel to perform comprehensive audits, resulting in cost-saving measures for the company.
• Conducted weekly and monthly metric analysis projects, including tracking sick pay disbursements.
• Updated employee handbooks and employee handbook review documents.

• Maintained a clean and organized dining area by clearing tables, silverware, and plates.
• Provided excellent customer service by offering product samples, answering questions, and helping customers locate items, resulting in assisting over 150 customers daily.
• Resolved customer complaints and inquiries to ensure satisfaction.