Isaac Quijada
Panama,Ciudad De Panama
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainer Supervisor
DASH BPO
04.2023 - 10.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Proficient in coaching, mentoring, and supervising call center agents and trainers to improve performance, customer service, and overall team success.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Operations Supervisor
DASH BPO
01.2021 - 04.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Bachelor of International Business - Business
Universidad Latina De Panama
Panama City, Panama01.2024
High School Diploma -
Saint Anthony School
Panama City, Panama12.2012
Elementary School -
Saint Mary School
Panama City, Panama06.2006
Skills
- Priority Management
- Leadership
- Administration and Reporting
- Employee Coaching and Mentoring
- Supervising Employees
- Performance Motivation
- Training and Development
- Department Organization
- Performance Tracking and Evaluations
- Staff Discipline
- Key Performance Indicators (KPIs)
- PCI (Payment Card Industry)
Certification
- Training: Train the Trainer Course by Skills Converged, DASHBPO - August 2023
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Trainer Supervisor
DASH BPO
04.2023 - 10.2023
Operations Supervisor
DASH BPO
01.2021 - 04.2023
Bachelor of International Business - Business
Universidad Latina De Panama
High School Diploma -
Saint Anthony School
Elementary School -
Saint Mary School
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