Summary
Overview
Work History
Education
Skills
Contact
Education
Languages
Timeline
Generic

Isabelita Reyes

Philadelphia

Summary

Innovative professional in a challenging and rewarding position, where I can utilize my skills while gaining the opportunity to enhance various skills of my position. Highly motivated in achieving the best possible result with helping others dependable and reliable. Can be trusted to complete assignments within a timely matter. Helpful Patient Representative with 7 years of experience and many years of experience with EPIC. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Temple University Health System - Careers
06.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Handles complex scheduling requests through various channels including EPIC while utilizing numerous protocols and verification portals simultaneously.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Patient Service Representative

AMS Cardiology
12.2019 - 06.2023
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Use eClinical to schedule follow up appointments and testings
  • Use EPIC to schedule nuclear stress test
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Patient Service Representative

Injury rehabilitation center of Pennsylvania
07.2018 - 11.2019
  • Answered phone calls and messages for 3 physicians at AMS medical facility, scheduling appointments and handling patient inquiries.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted patients in filling out check-in with new patient form
  • Followed document protocols to safeguard confidentiality of patient records.

Auto Title Clerk

Diplan Auto Tag, Check Cashing
04.2015 - 06.2018
  • Assisted clients with money transfers to different countries.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Contacted Pennsylvania Motor Vehicle Department to determine status of pending titles.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.

Education

Associate Degree in Business Administration -

Esperanza College of Eastern University
05.2017

High School Diploma -

Mariana Bracetti Academy Charter School
06.2015

Skills

  • Patient Needs Assessment and Referral
  • Building Rapport and Credibility
  • Evaluating Quality of Care
  • Providing Information and Resources
  • Database Search and Data Entry Skills
  • Verbal and Written Communication
  • Expertise in Word Document, eClinical, EPIC, Excel
  • Fluent in Spanish and English
  • Medical History Documentation

Contact

Philadelphia, PA 19124

Education

Philadelphia, PA,Philadelphia, PA

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Temple University Health System - Careers
06.2023 - Current

Patient Service Representative

AMS Cardiology
12.2019 - 06.2023

Patient Service Representative

Injury rehabilitation center of Pennsylvania
07.2018 - 11.2019

Auto Title Clerk

Diplan Auto Tag, Check Cashing
04.2015 - 06.2018

High School Diploma -

Mariana Bracetti Academy Charter School

Associate Degree in Business Administration -

Esperanza College of Eastern University
Isabelita Reyes