Isabella Kocher
Pottstown
Summary
Friendly, dependable, and customer-focused college student pursuing a degree in Early Grades Preparation and Special Education at West Chester University. Experienced in customer service, food service, and retail with a strong ability to communicate effectively, multitask, and work efficiently in fast-paced environments. Seeking opportunities to continue building professional skills while providing excellent customer experiences.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server/Waitress
Brookside Country Club
Pottstown, PA
06.2026 - Current
- Provide attentive table service while ensuring a positive dining experience for guests.
- Answer phone calls and takeout orders.
- Greet guests and assist with seating as needed.
- Maintain a clean, organized, and welcoming dining environment.
- Work collaboratively with kitchen and staff during busy service hours.
Counter Service Associate
Hickory Stick
Perkasie, PA
02.2023 - Current
- Deliver friendly and efficient customer service in a fast-paced environment.
- Take customer orders in person and over the phone with accuracy.
- Open and close the shop, including cash register and securing the building.
- Prepare customer orders while maintaining cleanliness and food safety standards.
- Resolve customer questions and ensure a positive experience.
Hostess
The East End
Hatfield, PA
08.2024 - 05.2025
- Welcomed guests and managed seating arrangements.
- Coordinated waitlists and monitored guest flow during busy shifts.
- Assisted servers by delivering food and clearing tables.
- Answered phone calls, scheduled reservations, and takeout orders.
- Maintained a professional and welcoming atmosphere for guests.
Sales Associate
TJ Maxx
North Wales, PA
11.2024 - 03.2025
- Operated cash registers and customer purchases efficiently.
- Assisted customers with product selection and answered questions.
- Organized merchandise and maintained sales floor presentation.
- Kept fitting rooms clean and organized.
- Collaborated with team members to meet daily goals.
Education
High School Diploma - Early Grades Preparation & Special Education
West Chester University
West Chester, PA01-2029
Skills
- Customer Service
- Cash Handling & POS Systems
- Communication
- Teamwork & Collaboration
- Multitasking
- Time Management
- Organization & Attention to Detail
- Phone Etiquette
- Problem Solving
- Food Service & Hospitality
- Retail Sales
- Adaptability
- Reliability
- Closing & Opening Procedures
- Conflict Resolution
- Fast-Paced Work Environments
Certification
- Pennsylvania Child Abuse Clearance
- Valid Driver's License
Timeline
Server/Waitress
Brookside Country Club
06.2026 - Current
Sales Associate
TJ Maxx
11.2024 - 03.2025
Hostess
The East End
08.2024 - 05.2025
Counter Service Associate
Hickory Stick
02.2023 - Current
High School Diploma - Early Grades Preparation & Special Education
West Chester University