Isabella Morais
Newtown
Summary
A motivated and detail-oriented graduate pursued dual majors in Art Conservation and Art History/French at the University of Delaware. Demonstrates a strong work ethic, effective communication, and proven leadership in academic and professional settings. Experienced across diverse environments, with a focus on accuracy, collaboration, and project completion under tight deadlines.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa Inc.
Newtown
07.2025 - Current
- Maintained clean and organized work areas and food display cases.
- Operated point-of-sale systems to accurately process transactions.
- Assisted in preparing food items according to safety guidelines and standards.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Part time accounting clerk
Southwark Metal Manufacturing Co.
Philadelphia
06.2021 - Current
- Show initiative and willingness to take on new challenges and projects.
- Participate in software implementation and upgrades to improve the department's efficiencies.
- Work with CFO on purging files per record retention guidelines and reorganizing both the company file room and accounting office.
- Helped to create a more efficient mode of filing and timely purging going forward.
- Built new shelving units to make the filing room more orderly and accessible to the other workers.
- Process AP invoices and assisted with the weekly ACH/check run.
- Research past due AP statements for validity and processed invoices when needed.
- Input AR cash receipts into accounting system via bank lockbox and ACH postings.
- Research AR discrepancies, short pays or unapplied balance on customer accounts.
- Maintain accurate records in financial systems by entering basic journal entries.
- Supported clerical and administrative needs of senior department staff.
Part Time Store Associate
Bath & Body Works
Newtown
06.2025 - 09.2025
- Assisted customers in selecting products and addressing inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to restock shelves efficiently.
- Delivered exceptional customer service to enhance shopping experiences.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Events Director
Kappa Alpha Theta - Zeta Tau Chapter
Newark
12.2023 - 01.2025
- Planned and organized events for members and their guests.
- Coordinated logistics including venue selection and catering services.
- Collaborated with chapter leaders to align events with organizational goals.
- Facilitated communication between vendors, attendees, and chapter members.
- Oversaw setup and breakdown of event spaces for optimal efficiency.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Managed all aspects of event production from conception through completion.
Au Pair
Au Pair World
London
05.2024 - 08.2024
- Note: A French family who recently moved to England for work. It gave me the opportunity to practice my French in a real-world environment while helping the children better understand the English language.
- Supervised daily activities and routines for children in a family setting.
- Organized educational and recreational activities to promote child development.
- Communicated regularly with parents about children's progress and needs.
- Ensured safety and well-being of children during outings and playtime.
- Collaborated with host family to create a harmonious living environment.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
Mineralogical Museum Student Intern
University of Delaware - Mineralogical Museum
Newark
01.2024 - 05.2024
- The main project was to design and produce labels for the minerals in the Permanent Collection including approximately 1300 specimens. The labels standardize and preserve specimen identification, locality information, and catalog number(s).
- Managed time effectively to meet deadlines.
- Made positive contributions to the team and workplace, consistently exceeding expectations.
- Shadowed senior team members to develop practical knowledge and gain critical, industry-specific skills.
Undergraduate Archivist Assistant
UD Center for Historic Architecture and Design
Newark
09.2022 - 05.2023
- Fully digitize the UD Center for Historic Architecture and Design (CHAD) archival holdings, which consist mainly of photographs, negatives, and large-format architectural drawings, with associated notes.
- Developed classification systems to facilitate public access to archived materials.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Assisted with processing CHAD’s archival materials, properly handled and cared for the collection, digitized and cataloged the collection, and provided descriptive data for each item.
- Collaborated with faculty on integrating archival materials into coursework.
Conservation Intern
University of Pennsylvania Museum
Philadelphia
01.2023 - 02.2023
- Replaced damaged storage trays for a collection of ceramics from Pachacamac, an archaeological site in Peru.
- Carried out day-to-day duties accurately and efficiently. Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted in cataloging artifacts for research and exhibition purposes.
Education
Bachelor of Arts - Art Conservation, Art History, French
University of Delaware
Newark, DE05-2025
Skills
- Event coordination
- Digital archiving
- Customer service
- Time management
- Communication skills
- Interpersonal communication
- Attention to detail
- Team leadership
- Multitasking
- Team collaboration
- Microsoft Word
- Microsoft Excel
- Sage Intacct
Languages
English
Native/ Bilingual
French
Professional
Latin
Limited
References
References available upon request.
Timeline
Customer Service Associate
Wawa Inc.
07.2025 - Current
Part Time Store Associate
Bath & Body Works
06.2025 - 09.2025
Au Pair
Au Pair World
05.2024 - 08.2024
Mineralogical Museum Student Intern
University of Delaware - Mineralogical Museum
01.2024 - 05.2024
Events Director
Kappa Alpha Theta - Zeta Tau Chapter
12.2023 - 01.2025
Conservation Intern
University of Pennsylvania Museum
01.2023 - 02.2023
Undergraduate Archivist Assistant
UD Center for Historic Architecture and Design
09.2022 - 05.2023
Part time accounting clerk
Southwark Metal Manufacturing Co.
06.2021 - Current
Bachelor of Arts - Art Conservation, Art History, French
University of Delaware