Isabella Pascale
Halifax
Summary
Professional Banking Specialist II with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.
Overview
4
4
years of professional experience
Work History
Banking Specialist II
Orrstown Bank
09.2023 - Current
- Investigated and resolved account issues by offering applicable options to customers.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
- Opened new accounts and made changes to existing accounts.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
Barista
Target
04.2021 - 04.2023
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Lower Dauphin High School
Hummelstown, PA06-2022
Skills
- Cash handling and management
- Transaction monitoring
- Account monitoring
- Banking regulations
- Banking document preparation
- Branch operations
Timeline
Banking Specialist II
Orrstown Bank
09.2023 - Current
Barista
Target
04.2021 - 04.2023
High School Diploma -
Lower Dauphin High School
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