Isabella Penka
Lawrence
Summary
Freshman at the University of Kansas with experience in customer service, food industry, and lifeguarding. Proven skills in lifesaving care, time management, and effective communication. Committed to providing exceptional support and fostering a positive environment. Strong work ethic complemented by patience and empathy.
Overview
2
2
years of professional experience
Work History
Lifeguard
Rock River Rapids
Derby
05.2025 - Current
- Achieved CPR, AED, and First Aid certification to enhance lifesaving capabilities.
- Executed multiple rescues, demonstrating effective application of lifesaving skills.
- Gained valuable experience by interacting with guests in various situations.
- Developed adaptability in handling diverse scenarios while ensuring guest safety.
Guest Service
Derby Recreation Center
Derby
08.2024 - Current
- Delivered exceptional guest service through effective communication and active listening.
- Assisted patrons by addressing inquiries and resolving issues promptly.
- Monitored after-school programs to ensure safety and engagement of participants.
- Fostered positive connections with guests, enhancing overall experience.
- Received commendations from multiple coordinators for dedication and work ethic.
- Demonstrated patience and professionalism in customer service interactions.
- Created enjoyable experiences for patrons by anticipating needs and preferences.
Water Safety Instructor
Derby Recreation Center
Derby
08.2024 - Current
- Instructed swimming lessons for children aged zero to 12 in a safe environment.
- Taught water safety skills to enhance children's awareness and confidence.
- Maintained a positive and respectful demeanor while interacting with students.
- Facilitated essential life-saving skills training for all participants.
- Provided first aid and emergency response when needed during classes.
Crew Member
Crumbl Cookies
Derby
07.2023 - 05.2025
- Transitioned from crew member to shift lead, demonstrating strong work ethic and leadership skills.
- Delivered fast, friendly customer service during peak hours to enhance customer satisfaction.
- Prepared and presented products effectively to attract customer interest.
- Utilized point of sale system efficiently for accurate transactions.
- Ensured enjoyable customer experiences by maintaining a positive and welcoming atmosphere.
- Collaborated with team members to maintain flexibility across various tasks.
- Promoted products effectively to drive sales and engage customers.
- Managed multiple responsibilities while maintaining high-quality service standards.
Education
University of Kansas
Lawrence, KS05-2029
High School Diploma -
Derby High School
Derby, KS05-2025
Skills
- Customer service
- Effective communication
- Lifeguard certification
- Patience and empathy
- CPR/AED
- Decision-making
- Rule enforcement
- Positive reinforcement methods
References
References available upon request.
Timeline
Lifeguard
Rock River Rapids
05.2025 - Current
Guest Service
Derby Recreation Center
08.2024 - Current
Water Safety Instructor
Derby Recreation Center
08.2024 - Current
Crew Member
Crumbl Cookies
07.2023 - 05.2025
University of Kansas
High School Diploma -
Derby High School
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