Isabelle Hoang

Responsible for selecting, gathering, and preparing items ordered online by customers. Played a critical role in ensuring that customers receive their groceries accurately, on time, and in excellent condition.

• Enhanced customer satisfaction by efficiently addressing and resolving digital shopping questions.
• Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
• Tracked substitutions and informed customers of changes.

Assisted in the preparation, serving, and cleanup of meals in a fast-paced dining environment.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Greeted customers at the counter to fulfill requests and answer questions.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Prepared drinks, cooked tapioca pearls, and other toppings, and assisted with daily operations to deliver a fast and enjoyable experience to customers.

• Collaborated with team members to optimize workflow during peak hours for improved customer service.
• Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
• Greeted and assisted customers in person and over the phone.

Oversaw daily operations, led a team of crew members, and ensured exceptional guest service in a fun, fast-paced environment. Upheld brand standards, driving sales, maintaining product quality, and managing all aspects of the store, from staffing and training to inventory and cleanliness.

• Managed and motivated employees to be productive and engaged in work.
• Maintained a professional, organized, and safe environment for employees and customers.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.