Isaiah Ramsay
Philadelphia,PA
Summary
Experienced Team Member with outstanding performance working with others, in order to meet common goals. Familiar with customer service, management skills, and workflow optimization. Eager to bring proven knowledge to support the business and customer needs. Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude to apply new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Team Member
Walmart
01.2023 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
Chick-fil-A
05.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Built relationships with customers to encourage repeat business.
Catering Server
Exquisite Staffing
02.2021 - 05.2022
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
Education
Associates Degree - Media And Communications
Herkimer County Community College
Herkimer, NY06.2025
High School Diploma -
Harvest Collegiate High School
New York, NY06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Cash Handling
- Leadership Qualities
- Computer Skills
- Training and mentoring
- Proficient in Microsoft Word Excel
- Idea Development and Brainstorming
- Time management abilities
- Audit reporting
- Order Preparation
References
Leroy Parker- Manager
267-309-0806
Alyssa- Manager
215-774-1410
Timeline
Team Member
Walmart
01.2023 - Current
Team Member
Chick-fil-A
05.2022 - 01.2023
Catering Server
Exquisite Staffing
02.2021 - 05.2022
Associates Degree - Media And Communications
Herkimer County Community College
High School Diploma -
Harvest Collegiate High School
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