Israel Camacho
Human Resources
Winnipeg,MB
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Flight Attendant Business Class
Compañia Panameña de Aviacion
Panama City, 8
12.2021 - 11.2023
- Serve beyond customer needs
- Improved processes during food service that saved almost 20 minutes per flight
- Make sure to create connection with Business Class passengers
- Complete standards expected by company during service
- Create positive environment with team members
- Achieve safety procedures established by international regulation.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests
Flight Attendant
Compañia Panameña De Aviacion
Panama City, 8
01.2018 - 12.2021
- Managed Over 150 Passenger per flight for any doubt or problem.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
Customer Service Supervisor
Compañia Panameña de Aviacion
Panama City, 8
01.2012 - 10.2017
- Evaluate approximately 50 coworkers according to company metrics.
- Suggested to created calculator to save time at check-in and make counters experience more expeditious.
- Supervise and guide new employees.
- Implement and maintain highest levels of company standards.
- Promote positive work environment by recognizing great performance team.
- Communicate different changes and how to adapt to them.
- Notify important information to passengers about safety regulations.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Customer Service Representative
Compañia Panameña de Aviacion
Panama City, 8
09.2008 - 12.2011
- Follow up on client problems.
- Follow leader instruction.
- Excellent Customer Service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Responded proactively and positively to rapid change
Education
High School Diploma -
El Buen Pastor
Panama 05.2001 -
Bachelor of Administrative Studies - Human Resources Development
Universidad Tecnologica De Panama
Panama 01.2014 - 12.2018
Skills
Medical Emergency Response
Leadership
Effective Communication
Human Resources
Cross-cultural communication
Emergency Situations Management
Passenger Safety
Medical Emergency Response
Flexible and Adaptable
Supervision and leadership
Friendly, Positive Attitude
Timeline
Flight Attendant Business Class
Compañia Panameña de Aviacion
12.2021 - 11.2023
Flight Attendant
Compañia Panameña De Aviacion
01.2018 - 12.2021
Bachelor of Administrative Studies - Human Resources Development
Universidad Tecnologica De Panama
01.2014 - 12.2018
Customer Service Supervisor
Compañia Panameña de Aviacion
01.2012 - 10.2017
Customer Service Representative
Compañia Panameña de Aviacion
09.2008 - 12.2011
High School Diploma -
El Buen Pastor
05.2001 -