Israel Camacho
Human Resources
Winnipeg,MB
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Flight Attendant Business Class
Compañia Panameña de Aviacion
Panama City , 8
2021.12 - 2023.11
- Serve beyond customer needs
- Improved processes during food service that saved almost 20 minutes per flight
- Make sure to create connection with Business Class passengers
- Complete standards expected by company during service
- Create positive environment with team members
- Achieve safety procedures established by international regulation.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests
Flight Attendant
Compañia Panameña De Aviacion
Panama City , 8
2018.01 - 2021.12
- Managed Over 150 Passenger per flight for any doubt or problem.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
Customer Service Supervisor
Compañia Panameña de Aviacion
Panama City , 8
2012.01 - 2017.10
- Evaluate approximately 50 coworkers according to company metrics.
- Suggested to created calculator to save time at check-in and make counters experience more expeditious.
- Supervise and guide new employees.
- Implement and maintain highest levels of company standards.
- Promote positive work environment by recognizing great performance team.
- Communicate different changes and how to adapt to them.
- Notify important information to passengers about safety regulations.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Customer Service Representative
Compañia Panameña de Aviacion
Panama City , 8
2008.09 - 2011.12
- Follow up on client problems.
- Follow leader instruction.
- Excellent Customer Service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Responded proactively and positively to rapid change
Education
High School Diploma -
El Buen Pastor
Panama 2001.05 -
Bachelor of Administrative Studies - Human Resources Development
Universidad Tecnologica De Panama
Panama 2014.01 - 2018.12
Skills
Medical Emergency Response
undefinedTimeline
Flight Attendant Business Class
Compañia Panameña de Aviacion
2021.12 - 2023.11
Flight Attendant
Compañia Panameña De Aviacion
2018.01 - 2021.12
Bachelor of Administrative Studies - Human Resources Development
Universidad Tecnologica De Panama
2014.01 - 2018.12
Customer Service Supervisor
Compañia Panameña de Aviacion
2012.01 - 2017.10
Customer Service Representative
Compañia Panameña de Aviacion
2008.09 - 2011.12
High School Diploma -
El Buen Pastor
2001.05 -
Similar Profiles
Nhora GiraldoNhora Giraldo
General Manager, Administration at Pacifica De AviacionGeneral Manager, Administration at Pacifica De Aviacion
Diego Fernando Granados GarcíaDiego Fernando Granados García
CERTIFIER - MAINTENANCE DIRECTOR at GRAN COLOMBIA DE AVIACION - GCA AIRLINESCERTIFIER - MAINTENANCE DIRECTOR at GRAN COLOMBIA DE AVIACION - GCA AIRLINES
Juan Camilo Velez GiraldoJuan Camilo Velez Giraldo
Aircraft Maintenance Technician Intern at Escuela Militar de Aviacion "Marco Fidel Suarez"Aircraft Maintenance Technician Intern at Escuela Militar de Aviacion "Marco Fidel Suarez"