Itzayanna Chavez
Brownsville, Texas
Summary
Proven Medical Assistant/Receptionist with a track record of enhancing patient satisfaction at GRACIELA LEIJA, MD through exceptional customer service and efficient front desk operations. Skilled in Microsoft Excel and problem-solving, adept at improving office productivity and resolving patient issues, contributing to increased loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Medical Assistant/Receptionist
GRACIELA LEIJA,MD
09.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Assistant/Receptionist
Wellmed Medical Group
05.2018 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - MEDICAL ASSISTANT
BRIGHTWOOD COLLEGE
BROWNSVILLE,TX06.2017
Skills
Medical receptionist experience
Front Desk Operations
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Microsoft Excel
Scheduling
Computer Proficiency
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Medical Assistant/Receptionist
GRACIELA LEIJA,MD
09.2023 - Current
Medical Assistant/Receptionist
Wellmed Medical Group
05.2018 - 05.2022
No Degree - MEDICAL ASSISTANT
BRIGHTWOOD COLLEGE
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