Ivan Carletti

Lead the Right Management business across seven markets — Panama, Costa Rica, Guatemala, Honduras, Nicaragua, El Salvador and Dominican Republic — with responsibility for commercial strategy, business growth and operational performance.

Define the regional business roadmap and coordinate commercial and operational execution across countries, ensuring alignment between revenue objectives, profitability, service quality, innovation and client experience.

• Define and execute the regional commercial strategy and annual business plan, establishing market priorities, growth initiatives and account strategies to achieve revenue and profitability objectives.
• Delivered sustained annual growth of approximately 10% by strengthening commercial execution, expanding strategic accounts and increasing regional market activation.
• Formalized the regional business and operating structure, establishing clearer governance, processes, responsibilities and performance management practices to enable scalable and sustainable growth.
• Lead business performance across seven countries, monitoring sales pipeline, revenue, forecasts, profitability and operational KPIs to identify risks and growth opportunities and support data-driven decision making.
• Drive the development and expansion of strategic multinational and regional accounts, coordinating with global sales organizations, country leaders and local commercial teams to activate opportunities across multiple markets.
• Oversee the regional operational strategy, ensuring service quality, client satisfaction, operational efficiency and consistent execution across markets.
• Drive innovation and continuous improvement initiatives focused on increasing scalability, standardization, productivity and visibility of business performance.
• Lead multidisciplinary and cross-country teams, aligning commercial and operational priorities with regional and global business objectives.
• Build and maintain senior-level relationships with strategic clients and stakeholders, supporting commercial negotiations, business reviews and long-term partnership development.

Led the Recruitment Process Outsourcing (RPO) and Recruitment business across Central America and the Caribbean, with responsibility for commercial strategy, financial performance, operational excellence and client delivery.

Managed the business with an integrated commercial and operational approach, focusing on profitable growth, process optimization, innovation and the development of scalable solutions for multinational and regional clients.

• Defined and executed regional commercial and operational strategies to achieve revenue, profitability and business growth objectives across multiple Central American and Caribbean markets.
• Led business planning and performance management, monitoring revenue, operating profit, sales pipeline, productivity, service KPIs and client performance to support strategic decision making.
• Redesigned and optimized the regional operating model, improving resource utilization, productivity and cost efficiency while maintaining service quality and client commitments.
• Partnered with local commercial teams and country leadership to develop new business opportunities, strengthen strategic accounts and expand regional client relationships.
• Managed relationships with multinational and regional clients, ensuring alignment between commercial commitments, operational capabilities and service expectations.
• Led regional multidisciplinary teams and coordinated complex client operations across multiple countries.
• Drove innovation and digital transformation initiatives, including the implementation of Avature ATS, data analytics and Power BI dashboards, strengthening operational visibility and decision making.
• Developed new attraction, delivery and partnership models to increase scalability, efficiency and competitiveness.
• Promoted a culture of continuous improvement focused on client satisfaction, innovation, operational excellence and profitability.

Achievements

Doubled operating profit within two years while increasing sales by approximately 15%, significantly improving business profitability through operational optimization, commercial discipline and stronger performance management.

Latin American consulting and development organization focused on strengthening SMEs, corporate value chains and sustainable business growth through strategic partnerships with private companies, public institutions and international organizations.

• Designed and managed business development and operational improvement programs for SMEs integrated into the value chains of large corporations, strengthening their capabilities, competitiveness and long-term sustainability.
• Led end-to-end project execution, from solution design to implementation, managing budgets, resources, KPIs and multidisciplinary teams to deliver measurable operational improvements across participating SMEs.
• Managed multiple stakeholders and external consultants to ensure effective execution, monitor business impact and translate project results into sustainable improvements in productivity, competitiveness and operational performance.