Ivette Simon
Newtown
Summary
Dynamic Operations, Project Management, and Strategic Development Leader with a proven track record of driving performance excellence, optimizing business operations, and achieving revenue growth. Skilled at coordinating, directing, and managing daily operations with a strong focus on efficiency, customer satisfaction, and strategic alignment. Recognized for developing innovative solutions that enhance organizational productivity, streamline processes, and deliver measurable business outcomes.
Overview
19
19
years of professional experience
Work History
Global Operations Manager
RR Donnelley
New York
12.2024 - 12.2025
- Oversaw daily account operations, managing onsite and offshore teams for optimal efficiency.
- Served as primary point of contact for client communications, enhancing satisfaction and response times.
- Organized monthly and quarterly client meetings to strengthen relationships and guide strategic planning.
- Directed cross-functional teams in project management, achieving 15% increase in on-time deliveries.
- Analyzed client industries and trends to provide data-driven recommendations for improved service.
- Identified operational improvements that boosted productivity and reduced inefficiencies by 20%.
- Created standard operating procedures (SOPs) to enhance consistency and streamline operations.
- Trained and mentored team members, fostering collaboration and skill development across functions.
Director of Business Management & Operations
The Business Council of Westchester
Rye Brook
04.2019 - 08.2023
- Created and implemented organizational policies to enhance operational efficiency and standardization.
- Monitored daily office conditions to ensure safe, inclusive, and productive work environments.
- Managed complex scheduling and coordinated office functions to optimize team workflow.
- Directed collection activities and accounts receivable to ensure timely payments and accurate financial reporting.
- Built strong vendor relationships to streamline inventory flow and reduce supply chain costs by 10%.
- Oversaw human resources initiatives including workforce planning, training, and performance evaluations.
- Served as liaison among Board of Directors, organization members, and administrative staff for effective communication.
- Prepared monthly financial reports for Executive Committee and Board of Directors to support decision-making.
Office Manager
The Business Council of Westchester
Rye Brook
04.2018 - 04.2019
Absence Management Specialist (Short Term Disability & FMLA)
Matrix Absence Management
Hawthorne
01.2017 - 04.2018
FMLA Claims Examiner
Matrix Absence Management
Hawthorne
06.2014 - 12.2016
Account Specialist
Borah Goldstein Altschuler, Nahins, & Goidel, P.C.
New York
05.2013 - 05.2014
Legal Administrative Assistant
Borah Goldstein Altschuler, Nahins, & Goidel, P.C.
New York
06.2007 - 05.2013
Education
Master of Science - Human Resource Management and Labor Relations
New York Institute of Technology
New York, NYBachelor of Business Administration -
Berkeley College
New York, NYSkills
- Operations & Office Management
- Project & Process Optimization
- Human Resources & Employee Relations
- FMLA, ADA, and Leave Management Compliance
- Accounts Receivable & Financial Reporting
- Vendor & Procurement Management
- Budget Planning & Cost Control
- Legal Document Preparation & Research
- Client & Member Relationship Management
- Training, Onboarding & Team Leadership
- Data & Records Management
- Event & Conference Coordination
- IT & Technical Support Oversight
- Strategic Planning & Policy Implementation
- Microsoft Office Suite
- Google Workspace
- QuickBooks
- HRIS / Leave Management Systems
- WordPress & Website Maintenance
- CRM and Database Management Systems
- Zoom & Virtual Event Platforms
Languages
Spanish
Native/ Bilingual
Timeline
Global Operations Manager
RR Donnelley
12.2024 - 12.2025
Director of Business Management & Operations
The Business Council of Westchester
04.2019 - 08.2023
Office Manager
The Business Council of Westchester
04.2018 - 04.2019
Absence Management Specialist (Short Term Disability & FMLA)
Matrix Absence Management
01.2017 - 04.2018
FMLA Claims Examiner
Matrix Absence Management
06.2014 - 12.2016
Account Specialist
Borah Goldstein Altschuler, Nahins, & Goidel, P.C.
05.2013 - 05.2014
Legal Administrative Assistant
Borah Goldstein Altschuler, Nahins, & Goidel, P.C.
06.2007 - 05.2013
Master of Science - Human Resource Management and Labor Relations
New York Institute of Technology
Bachelor of Business Administration -
Berkeley College